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I joined a new 02 online contract at the beginning of the month and received an email saying my gprs was free until the end of the month.
Couldn't resist that kind of offer and made good use on the p800's web browser.
Just checked my bill and the t**ts are charging for all the gprs over my 0.5mb inclusive allowance.
Is anyone else having the same problems???
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Posted: 2004-06-21 13:50:43
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there were several threads here 2 or 3 weeks ago about O2 ceasing their free gprs
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Posted: 2004-06-21 13:56:22
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I know the ones you mean mate.
But my point is, 02 have emailed me saying it's free till the end of the month and they're are charging me.
Doesn't that break any laws?
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Posted: 2004-06-21 14:00:06
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oh! THIS month you mean, well that doesn't sound fair. I should have a word with them
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Posted: 2004-06-21 14:04:12
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Pester O2 as much as you can.
I've had untold billing problems with them in the past.
If it's their error, harass them and they usually put it right... eventually.
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Posted: 2004-06-21 20:03:43
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Residentevil Posts: > 500
As long as you have the e-mail/ proof in writing and can forward or print it out you got recourse and can complain.
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Posted: 2004-06-21 21:04:18
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Are you sure you read the contract correctly?
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Posted: 2004-06-21 23:16:04
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Write 2 Oftel and complain, it's the only way 2 do it....
This message was posted from a T610
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Posted: 2004-06-22 01:48:07
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I would contact O2 first, this sort of thing can usually be sorted out in a jiffy.
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Posted: 2004-06-22 04:05:00
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Here's the email...........
Quote:O2 Service Message - Important information affecting your O2 service
From the O2 Online Team, 4 June 2004
O2 Service Message - Changes to GPRS charges
Dear O2 Online Customer,
The O2 Active™ free trial, allowing you to use GPRS to access the internet from your mobile for free at all times, ends on 30th June 2004. From 1st July 2004, you will continue to benefit from the 0.5mb allowance which is free with your tariff*, but additional access to O2 Active™ will be charged at a rate of £2.35 per megabyte.** So you can still explore the latest games, ringtones, news, sport and music all at your fingertips from just 1p per page.
Please note that the cost of downloading the data in games, ringtones and other content on O2 Active™ is included in the price of the item.
Terms and conditions apply.
Regards,
The O2 Online Team
This is a service message. Under the terms and conditions of your contract we are required to notify you of changes to your service.
*Applies to customers who connected to an O2 plan from 1st May 2002
**1 megabyte is equivalent to browsing approximately 150-200 pages, dependent on content. Minimum charge one pence for access to O2 Active™ via GPRS.
O2 Active™ services are handset & network dependent. See
www.o2.co.uk for full details.
Please note that replies to this email cannot be answered. If you have any further queries about this email or any other element of your service please visit
http://www.o2.co.uk/help.
This communication is from O2 (UK) Limited. Registered office: 260 Bath Road, Slough, Berkshire, SL1 4DX. Registered number: 1743099.
mycare@o2mail.co.uk BBCode Quote End -->
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Posted: 2004-06-22 09:00:46
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