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Hi all, my first post so here goes. I bought a K700 on Vodafone last weekend, after using the phone for a week and finding out about vf's changes (no mp3 ringtones etc) i have decided to take the phone back, cancel my contract and move network. But this is my first contrct and have a couple of questions. I am still within the 14 day return policy and was wondering will the take the phone back and cancel the contract just because i'm not happy with the phone? Also i am unsure about orange or o2 and could anyone shed some light on either of these networks (good and bad experiences). I have heard about o2 not having delivery reports fot txt messages and being a bit dodgy about connecting to other networks. Thanks for the help, quite a long post for a first one.
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Posted: 2004-07-03 14:12:40
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I think the 14 day return may only be for the handset & not the contract so u could be stuck with it but I'm not certain.
I know O2 has no txt delivery reports on PAYG cos u get your balance instead but I don't know if the problem is the same with their contracts.
Orange seem to be good & reliable but slightly more expensive
Mik
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Posted: 2004-07-03 14:24:00
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orange is a great network but the k700 has been ruined by them. I have a work phone on 02. Their infrastrucutre is not on a par with orange and their reception (well for me anyway) is not as good as orange. K700 changes....ruined but no to the degree that it is useless, just they have made it less user friendlly. You have to decide what is more important to you...you could just get a handset on it's own without the branding. That is probably the best bet. Check ebay as there are a few on there for 250 pounds or so. More than a contract subsidised price but no 12 month contract and NO horrible phone alterations.
[ This Message was edited by: bloomp on 2004-07-03 13:35 ]
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Posted: 2004-07-03 14:28:20
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For the least branded phone use 02. Orange are by far the best network. O2 charge for you to call them and put you on hold and randomly cut you off and jerk you around. Orange will match any tarriff too
This message was posted from a T610
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Posted: 2004-07-03 14:31:25
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hey guys, dont know if u guys are aware of this but on o2 if you want a delivery report jus put *0# at the start of your text in your message. plus if you bought a contract you should be given 14 days to take it back but it means the shop loses a sale therefore will do there best to get you not to cancel it.
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Posted: 2004-07-03 14:37:44
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thats true mate that code does work I use it a lot!
ive always had a great experience with o2, coverage, customers services (who I almost never phone anyway), price etc. but Ive just seen a contract on the orange site with 3000 txt for only £20 a month! thats amazing and im tempted to get one!
the most important thing to consider though is do you actually get coverage on the network at home/work or wherever you are most of the time and its important for you to have coverage there, otherwise theres no point having your fancy k700 if u cant use it! see if u can borrow someones phone on o2/orange to test the network out.
shop around mate, find what works best for you!
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Posted: 2004-07-03 15:33:54
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Thanks for the help so far, does anyone actually know if i can take everything back and cancel the contract under the 14 day return policy?
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Posted: 2004-07-03 15:48:16
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Got this from the vodafone site -
When you order online from Vodafone, you can cancel your contract for any goods and associated services for a period of 14 days from the day after we deliver the goods. You can also exchange items within this 14-day period by returning them and then placing a new order online.
Equipment may only be returned under our 14-day return policy if it is in mint condition and is not damaged, worn or marked in any way whatsoever. The equipment must either be returned in its original packaging or with adequate protective packaging. You must also include the original invoice as proof of purchase.
You are responsible for the return of the equipment until it is received by us and also for the cost of return. (If you ask us to collect the equipment, you will be responsible for it until it is collected by us and will also be responsible for the cost of collection, which may be deducted from any refund due to you). If any consumable items have been partially or completely used, we reserve the right to deduct the whole value of the consumable item from any refund due to you.
Refunds will be credited to the debit or credit card account used for the original purchase once we have received and inspected the returned equipment. Please allow 14 days for the refund to appear on your debit or credit card statement.
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Posted: 2004-07-03 16:02:47
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There may be different regulations involved if you got your phone at a Vodafone shop and signed the contract instore.
If you buy over the internet, then the Sale of Goods Act Distance Selling Regulations apply and you are entitled to send most anything back even if you've just changed your mind, and cancel. If you buy from a shop however and you are actually there in person, there are different legalities involved. So Vodafone MAY hold you to the contract but I know they will change the phone. I'd just sit it out in the Vodafone store until they agree to cancel the contract as well - but as to whether they HAVE cancel it legally, like they do if you buy online, I'm not so sure. However I've read a couple of posts whereby the person concerned has complained in a Vodafone store about the way Vodafone have messed up the phone, i.e. the mp3's etc., and got their contract cancelled that way. So you could try that.
This advice only holds true for the UK - I'm not sure about other European countries.
I'm on the Orange network in the UK and have always found them excellent, including their coverage and customer service. I think they are a bit more expensive though that 02, not the same good deals to be had, but there again I guess you get what you pay for! A friend on 02 gets good coverage and service but has great difficulty in ever contacting customer services by phone, and even when he does, gets charged a lot of money for the call. But like the poster above said, check who gives the best coverage in the areas that you visit, that's aways the best way.
[ This Message was edited by: carrie on 2004-07-03 15:24 ]
[ This Message was edited by: carrie on 2004-07-03 15:26 ]
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Posted: 2004-07-03 16:18:59
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I think that if you are in person though, there is an obligitory 14 day "cooling off" period when signing a contract.
It's to stop people being railroaded into signing something and getting home and thinking, "actually, I can't afford it" or "I don't really want this"
Jonc
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Posted: 2004-07-03 17:30:16
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