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< Esato Forum Index > Sony Ericsson / Sony > General > T-Mobile: I can't believe it, Customer service actually knew! Bookmark topic

BEST customer service I've had, I called both SE and AT&T to unlock my phone...No help...then, T-Mobile!
She actually knew what she was talking about!
I couldn't believe it, she knew about the SIM card unlocking...According to her, the unlock code for my T616 should arrive within 7 days!
She said possibly even within 24 hours!
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Posted: 2004-07-10 00:31:07
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Lucky you. Ive had nothing but bad luck with T-Mobile.

A couple of years ago i asked them for my unlock code, called them about 5 or 6 times and they never got back to me.

Its the same everytime i email them, they either dont reply or send an automated FAQ.
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Posted: 2004-07-10 00:33:16
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Yeah, I was thinking I shoud've asked for her name...
I could've put it on Esato!

But, it might also depend the number for which phone...the phone I wanted unlocked was AT&T!
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Posted: 2004-07-10 00:57:23
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Always had good experience with T-Mobile.
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Posted: 2004-07-10 03:21:39
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Yeah, I can EASILY say, even though T-Mobile isn't always help, I've had soooo much more support from them.

When I called AT&T today, all three of the people had foriegn accents...two of which complicated conversation!

When I called AT&T some months ago to quit their service...it took me probably an hour or two before I even began talking! Then they told me to hold while they transfer me to another department!!!
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Posted: 2004-07-10 05:21:44
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