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> SE clueless about status of my fon being serviced
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Residentevil Posts: > 500
Here is the story: I sent my P900 off for repair June 14th.. It arrived there June 15th. and was being signed for. July 2 I called, because status on internet did not indicate that repair was in progress. So I got assigned a case number. To this date the case manager has not heart back from service center (which is Solectron a sub contractor I guess) about the status. That is unacceptable. I am out of my fon for a month now. I called several times since then, but did not get anywhere. Same answer we have to wait for the status. And they do not let my talk to someone who can kick a$$.
Anybody with similar experience or knows an inside track or knows someone who can kick butt?
I am really starting to get pissed.
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Posted: 2004-07-14 22:06:12
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I would demand to speak to some with greater authority and don't give up until you do; or even better, if it is possible, go there in person.
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Posted: 2004-07-18 15:48:25
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Residentevil Posts: > 500
Unfortunately, they are 3000 miles away and they don't let me talk to anybody with greater authority. I will try again tomorrow.
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Posted: 2004-07-19 21:38:30
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Write to the head of the company, phone them, e-mail them, etc, but make sure that you don't give up.
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Posted: 2004-07-20 14:49:09
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i had similar experience with my nokia 8310, which had insurnace on it, and i waited about six weeks after thatthey had the cheek to send me a bill. thanks vodafone
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Posted: 2004-07-20 15:11:21
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I sent my Z600 to Solectron for repair, got it back, not fixed. So I got pissed called SE back and sent it again, got it back a week quicker fixed and flashed with R6C. So I'm really happy even though I had to send it twice, considering I bought my phone used and the first owner dropped it and broke the port loose on the bottom of the phone. Solectron put a new port on it and flashed it. Just keep calling them back and complain, worked for me but I didn't get pissy with them or anything.
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Posted: 2004-07-20 17:14:39
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Oh shit...
Threads like this scare me because my phone is all boxed up and ready to be sent out. I have a screen calibration issue where my screen taps register about 1/2-inch lower on the screen than where I actually tap. I cannot write or select icons, links, etc. It sucks!
I'll be sending mine to Solectron in Morrisville, NC. I'll post my experience here.
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Posted: 2004-07-20 18:05:59
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I presume you have tried re-calibrating your screen.
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Posted: 2004-07-20 19:27:12
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Sent my P900 in about a week ago for software faults. Was told it would take 4 months before I got it back
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Posted: 2004-07-20 19:56:09
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4 MONTHS!
I cant last 4 days without my phone
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Posted: 2004-07-20 20:06:40
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