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< Esato Forum Index > Sony Ericsson / Sony > Software, Firmware and Drivers > K700i - Firmware Upgrade Nightmare! Bookmark topic

Took my K700i in to a SE Service Centre (Brighton) this morning. I have the K700i from O2 on R2A041. After an hour they brought the phone down - put my SIM is and all the thing did was flash a white screen! - They tried another firmware upgrade - still the same. They called Sony Ericsson who have sent out a bulletin about this problem - seems to be a common issue?!

The centre downloaded some software patch – 2 hours!! - this still didn’t fix the problem. By three this afternoon I received my phone back with the original R2A041 – they said they cannot update it!

I guess I am lucky to get the phone back working – but still have many of the same issues that I have seen in these forums. Has anyone else experienced this? -


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Posted: 2004-08-16 18:57:50
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those people in Brighton are hopeless in my experience. I have been to them 4 times and never once had a successful visit. apart from being down the backstreet the guy there is a miserable guy.

I'll never go there again
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Posted: 2004-08-16 19:00:18
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Hi masseur! Yes, I saw you mention them in another post. they were always pretty good with the T68 updates - but miserable yes! Pretty scary that the firmware wouldn't hold. I guess I will have to go through the O2 online route and send the phone back to them - that will take weeks! nightmare
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Posted: 2004-08-16 19:04:37
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Where's the best place to get the firmware upgraded then? I'm on 02 as well. Mind you, I thought they can upgrade the firmware via a text message, or is that a different s/w upgrade?

Also, how can I find out what f/w my phone is on?
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Posted: 2004-08-16 20:37:39
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I will see what they say at o2 - I think that there must be some problem relating to the O2 start-up screens and the new firmware - i dont know how the O2 theme is coded to the phone. - either way - scary stuff - don't go there..yet, unless you really need to.
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Posted: 2004-08-16 20:46:04
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@mojo_jojo:

You can see which firmware version you are using by doing:
>* symbol means the joystick direction.

i dont think you can update f/w by text msg or anything as a firmware upgrade requires fully control of your phone and so needs to be installed from an external source???????

if that makes any sense????

I could be wrong, i am no expert!
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Posted: 2004-08-17 01:06:47
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Well I updated my phone from SE centre in southern england, took me only 10mins to update and people were nice.
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Posted: 2004-08-17 02:18:15
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Im interested... where is the SE service centre in Brighton?

Just so that i can avoid them should the need for an upgrade arise.
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Posted: 2004-08-17 02:22:51
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I might try the Sony Centre in Crawley then - or maybe the O2 shop can do it?
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Posted: 2004-08-17 12:05:32
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Oops, the Sony Centre in Crawley is just a shop I think, not a service centre. The one in Brighton isn't:

Cellular & Audio Services
98-100 Reigate Road, Brighton, East Sussex BN1 5AG
T: 01273542777

by any chance???

mrmobile - where did you get yours done?

_________________
Rgds,

Edwin

[ This Message was edited by: mojo_jojo on 2004-08-17 14:59 ]
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Posted: 2004-08-17 15:57:11
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