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> K700 - SMS & Email Problem (Bug)
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I have had my K700i for about one month now and have today had the firmware upgraded to R2L, but the problem persists and I hope I can find out if other people are also affected.
The problem is quite simply that SMS storage has been reducing as the days go on. I have no mp3 etc files on my phone, so it has a nearly full memory.
SMS storage started at 100 roughly and over the space of a month i am now down to storing 5 text messages. Once the stored amount hit's 5 I am asked to delete some messages. I get a high volume of SMS daily and cant also deal with each one right away so I keep them to reply to later - not now i cant!
I had always thought this was connected to email. i.e., the more i used the email function and the more emails downloaded, the less text that could be stored. But I have cleared the email inbox by deleting each message and still this problem persists.
The other issue I am having is with IMAP mail access. When you have configured the K700 to use IMAP, there is an option to clear the inbox. When you clear the inbox, you can do a send receive afterwards or no send receive. Despite whatever option i selected, the phone does a send receive (even when you tell it not to!!) and the inbox does not get cleared!
I am going insane at these issues and just wondered if anyone else out there suffered from this problem? I have read a few threads on esato on which SMS limits have been discussed with some people saying they have hundreds, whilst others saying 30-50. I therefore get the feeling I am not alone with this problem!
You never know, maybe it's a conspiracy from o2 to stop me texting so much
Cheers
Jaapgriff
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Posted: 2004-08-28 00:32:08
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this last week ive also had problems with my k700i i can send text messages fine but im unable to recieve any. having spoken to 02 network services today they informed that there engineers were aware of the problem on the 16th of this month and i would have to get a replacement handset
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Posted: 2004-08-28 01:14:21
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Since the firmware upgrade did no good I decided to reset the phone.
I now have a my friends option under messaging that i didn't have before.
Also, when entering sms inbox, it pops up on screen to please wait and sits like that for an enternity!
So if it was screwed before, it's worse now!
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Posted: 2004-08-28 01:30:03
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Quote:
On 2004-08-28 01:14:21, smudger wrote:
this last week ive also had problems with my k700i i can send text messages fine but im unable to recieve any. having spoken to 02 network services today they informed that there engineers were aware of the problem on the 16th of this month and i would have to get a replacement handset
isn't this a network problem and not a phone problem
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Posted: 2004-08-28 12:44:03
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not according to 02 network services
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Posted: 2004-08-31 19:40:11
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Residentevil Posts: > 500
It is either a hardware or software problem. It is like a garbage can where the lid does not open all the way or close completely. The lid is not completely open and the message can't get in. When you want to delete the message it can't get out and is somehow residual left in the can.
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Posted: 2004-08-31 21:30:14
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To
jaapgriff:
Atlast!! Someone with same problem I have! I'm on my second K700, I had my first for like a month when I first noticed thoes problems. After the message limit reduced so much I couldnt receive any messages, even tho I had none in inbox nor in outbox/sent items. So the whole SMS part of my phone was ?!##!?#!!!
When I received a sms it told me to delete messages, what can I delete if there is nothing to delete!!!
I then sent my K700 back to a certified SE service center, the phone was there for a week. I called them, asked about my phone, the guy said "We havent looked at it yet, but I think it's just a software issue".
Then, a couple days after that I got back my phone.. Well I got a new phone. A new K700. Well, i've been using it for a month now... And guess what?! AGAIN the same problems!! And this is a
NEW K700, not the same phone I've sent them. So I guess it wasnt just a software bug ... Hardware issue!? Thats no good SE ..
Or am I just that unlucky to get my hands on two(2) broken K700s, sounds unlikely! But I know my luck ...
And with the K700 I have now, it's updated. Well it has the R2L001 software. I'll run the update service tomorrow. Lets see if i get a new software package downloaded. And btw. I'm not using the email functions nor the mms feature on my phone, I do have mms configured on my phone but never really use it.
So, what can We do!? And what should SE do about this?!
I want this fixed, even tho i'm going for the S700 soon.. but I still want this fixed!
And IF the same kinda problems is in S700 its bye bye for SE...
I've been using T68i, T610, Z600 and now these two K700, This is the first SE phone that i've needed to return!
EDIT:
One more thing I allmost forgot, I've called SE Support Call Center today. Ive asked them, the guy there never heard about this kinda problem, so he asked if I was using a old SIM card.. Then I told him its about the same age as my first K700. But he still recommended me to get a new one, just incase. Ok, so I did. Did it help?! Nope..still same sh!t :'(
[ This Message was edited by: dudeK700 on 2004-10-11 21:52 ]
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Posted: 2004-10-11 22:34:13
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moved some files to and from the internal memory at s700 noticed no problem yet. also seems to be no problem with memory slot
s700i: R38032
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Posted: 2004-10-11 23:41:36
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I get the same problem
down to just 10 messages and my last one even went down to just 1
Is there nothing we can do ??
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Posted: 2004-10-14 19:44:51
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I haven't noticed anything like this on my K700i. What do you guys get when you go to
file manager --> more --> memory status --> messages --> open
????
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Posted: 2004-10-14 20:56:15
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