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I had T-zones since the beginning of the year and everthing from Opera, to checking email to using Agile messenger were working fine, then I cancelled the service about two months ago. I decided to use it again so I called the T-Mobile Monday (about 48 hours now) to activate it for my account. At the time, the rep told me it takes from 2 - 24 hours for activation.
I was unable to connect to anything after 24 hours. I called T-mobile and then talked to second level support, and they told me it may take from 48-72 hours for activation. And then they had to re-send me the configurations. I told them I have not deleted my configurations from before and as far as I'm concerned they are still good. Why shouldn't they really.
Anyway, I was wondering why it would take them 48-72 hours to add the feature back to my account. Any thoughts??
What is the average turn around time for you guys out there, 1 day or more?
By the way, it's been 48 hours and I still can't get online.
[ This Message was edited by: sfaguy on 2004-09-01 17:52 ]
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Posted: 2004-09-01 18:47:14
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Yes, it used to be faster to add T-Zones. I don't know the reason but I just had it activated on a second phone and I was expecting it to be added after about 2-4 hours but my T-Zones didn't work until after about 72 hours.
I would also like to know why it takes longer to add T-Zones nowadays.
???
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Posted: 2004-09-01 20:51:38
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@amagab,
when did you activate your t-zones? i called t-mobile today and was told that they currently experiencing problems with adding this feature to their customers. it's hard to believe it takes 3 days to do this which appears to be pretty minor unless i am totally off base here.
what's with that?
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Posted: 2004-09-02 00:48:23
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i activated mine last september, and the problem i had after activation was that i could browse other sites, but not the actual t-zones site.
i think that was a bug that let t-mobile customers get free WAP, and now since they've fixed it i don't know what to tell you...
My t-zones was working within 72 hours though
. Kind of annoying that their computer system is so slow though!
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Posted: 2004-09-02 06:01:00
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thank you guys...
so it sounds like the activation does take as long as 72 hours.
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Posted: 2004-09-02 18:08:15
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I know this is breaking a thread but this is so funny i had to tell. T-mobile wants me to exchange my phone for a Nokia 7650. Are they crazy ! No way does it compare. Ha ha ha no way.
This message was posted from a T610
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Posted: 2004-09-02 19:09:28
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Quote:
On 2004-09-02 00:48:23, sfaguy wrote:
@amagab,
when did you activate your t-zones? i called t-mobile today and was told that they currently experiencing problems with adding this feature to their customers. it's hard to believe it takes 3 days to do this which appears to be pretty minor unless i am totally off base here.
what's with that?
I activated my T-Zones last weekend.
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Posted: 2004-09-02 19:38:22
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@purplerhino-...
This message was posted from a T610
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Posted: 2004-09-02 19:48:51
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@kim your reply was blank or am i missing something?
This message was posted from a T610
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Posted: 2004-09-02 19:57:50
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purplerhino you are definately missing something...
do you really need it to be pointed out to you?
dave
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Posted: 2004-09-02 23:57:02
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