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> Urgent message to all S700 users
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To all S700 users,
Three days after the release of the S700 (September 24th) I collected the S700 from an authorized mobile phone service provider in Hong Kong. A strange, irritating and annoying clicking sound emit from the ear-piece and at the same time, the party on line could just hear my voice faintly, at a much reduced volume. It all sounded extremely unstable, even though I was stationary and away from any electrical source.
I returned the phone to HK SE Service Centre and demand an explanation or at least rectified the problem. Even the service staff noticed this problem but admitted that it could be caused by electrical interference. After leaving the S700 to rectify by their technician, I collected the phone the following day. They told me they have reloaded the firmware and return the S700 to me without any charges. As soon as I make phone calls from the S700, the same annoying clicking and unstable voice transmission returned. Again, I returned the S700 for the second time. This time I demanded to replace this S700, SE HK duly provided me with a brand new S700.
I would have thought that¡¦s the end of the story but I was too early to be happy. This second S700 have the same identical problem and unstable voice transmission, no different to the first one I paid money for. Two out of two concluded that this first shipment of S700 got to have something within and unless you stand up and voice out, SE will go unnoticed. They will then quietly announce a firmware upgrade and hopefully other users will be happy to upload without further questioning.
The point I tried to make known to users of S700 in this forum is whether they too, noticed these annoying clicking sound and unstable, irregular pattern during transmission (much noticed by the party you call) and come forward to get SE to admit this bug or design fault. For me, two out of two original SE S700 using two different service provider SIM cards, resulting with identical problem, is pure co-incidence or simply stroke of luck (unlucky) from mobile phone giant ¡V Sony Ericsson, I rest my case.
Anyone heard of electrical interference on a mobile phone? By the way, the microphone on the S700 is EXTREMELY sensitive, it amplifies many folds of your surrounding noise, so loud & noisy that parties I called, asked me to return call using another phone or find somewhere to shield out the noise. What a joke!!! One more tip, DO NOT get replacement phone from SE Service Centre, they don¡¦t come in an original box. Which means the box your first phone comes with, the S/N and other codes will be different to the replacement, and render your mobile as second-hand immediately. This I learnt today and deeply regret I made the move. I now have a noisy useless second hand S700 (since Sept. 24, 2004) and accept the fact the resale value will drop immensely.
Finally, would I recommend this S700? The answer is simply test it out thoroughly before you give them your hard-earned money. SE wants to sell phone, no one wants to admit their wrongs.
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Posted: 2004-09-30 13:45:01
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I have had my S700 for 5 days in the uk and have had no problems. In fact one person commented on how good the call quality was.
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Posted: 2004-09-30 13:49:18
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Good luck UK.
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Posted: 2004-09-30 14:31:06
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Could it be 'bugs' or what ?
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Posted: 2004-09-30 14:43:19
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SE HK says NOTHING. They will give you another S700 to keep you happy. I want my first S700 so I can sell it outright.
Who will admit their brand new phone has "BUGS"?????????
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Posted: 2004-09-30 15:28:01
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Hi there!
The substitution phone delivered to any customer of any manufacturer in a Service Point is ALWAYS a refurbished one. In your case, the S700 is so brand new it must be a new one, but they only substitute the phone itself.
In order to get the whole package substituted you must apply for a DOA (Dead On Arrival), but your phone must have a usage time within a certain limit, that varies from manufacturer to manufacturer.
You should demand your first phone and require a DOA from the shop you bought your phone.
This is the normal procedure for every manufacturer!
Hope this could help you
Ricardo Marinheira
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Posted: 2004-09-30 19:08:10
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