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Ok i hope somebody can help and give me some hope. My p800 stopped holding a signal so being under warrenty i took it CRC in nottingham when they looked at it they said the phone needed to go back to the manufacturer for repair.that was 3 weeks ago and i have rang crc to chase it up but they cannot get a time from whoever has got my phone! They said it could take up to 6 weeks.the question is is this normal? Why does it take this long? Will they fix it or give me a of phone (are there any left?) Help:-(
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Posted: 2004-11-11 18:16:57
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Unfortunately the
repair centres do appear to be this bad. I have heard of this happening a few times before.
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Posted: 2004-11-11 19:20:53
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Residentevil Posts: > 500
When they send it back they usually give you a RA number and you might be able to check on the web on the status on it. However, I experienced long wait times for my P900 to get it back from a SE repair center in the US. With the P800 an older phone spare parts might be scarce.
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Posted: 2004-11-11 19:53:05
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its going worse and worse with the SE repair centers. why i have no idea, so i'm not pointing any guility fingers yet.
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Posted: 2004-11-11 19:57:38
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Thanks Guys,
What I want to know is where is my phone? who do they use these days as I am pretty sure SE do not do the repairs?!Also what are the chances of them being able to fix it?,If spares are in short supply what will they do?I must admit I am worried.How long do you rekon it will take in the end?
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Posted: 2004-11-11 20:05:29
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if they cant get the parts for your p800 then they will probably give you a refurbished unit. if they dont have any refurbished units then they should give you a p900.
If i were you i would pester the people that you took it to, as they might be able to hurry it up a bit.
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Posted: 2004-11-11 20:31:04
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that would be nice if I had a P900! cant see that happening tho,I will give them another ring tommorow,where do they send it for repair does anyone know?
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Posted: 2004-11-11 21:15:15
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Ok i rang crc the service centre who sent it to the manufacturer and they said they had emailed them and got no reply ! Has anybody else had a P800 sent for repair recently?how did you get on? really would appreciate some advice im worried i will never get it back!what if they cant fix it?
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Posted: 2004-11-12 18:04:00
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Can anybody give of some hope.the repair centre rang me and told me the manufacturer had still not got back to them.what do you think?
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Posted: 2004-11-14 13:46:00
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Ok..does anyone know who these service centres send the phones to? When they say we are sending it back to the manufacturer they who carries out the repairs? My plan is to contact them direct.can anyone help??
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Posted: 2004-11-14 19:50:00
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