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> S700i on o2 sms problem
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Hi, in the last few days ive had serious problems with my s700i. My friend sent a text at 10am, and didnt get a reply so sent it again at 3.30pm. I received both at 9am the
following day, and my phone was switched on all night (i never turn it off) Also when sending texts it takes about 30-40 seconds to send. Is this a network problem or a software bug? It hasnt done it before and i dont know what to do.
Thanks
_________________
"No really, they are attached!"
[ This Message was edited by: crisnash02 on 2004-12-10 19:14 ]
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Posted: 2004-12-10 20:13:56
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@crisnash02
This is almost certainly a network problem. I suggest you telephone O2 and ask them to have a look at your account. If it is a problem with the O2 network in general, and not just your account in particular, then you will probably have to wait until O2 have fixed whatever the problem with their network is.
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Posted: 2004-12-11 02:43:17
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I ve checked its just my phone. People are receiving my texts i just get replys about 4 days later. Is there any evidence of batch sms arriving on the s700i, i read somewhere that this was a bug found on early k700i?
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Posted: 2004-12-12 18:06:13
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@crisnash02
I still think this is a network issue, your outgoing texts may be fine, but there could be some problem with your account, which is delaying incoming texts.
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Posted: 2004-12-12 18:47:27
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Hi, update on this problem..
I have had this issue for the past 2 months and its been driving me nuts, with floods of txts coming through all at once.
Having called carephone they say a reflash of the firmware is needed, but no fault has been identified. 02 say there is no fault with them.
So I ring SE 0870 23 7237
And they say, believe it or not they have a statement which is not publically available and cannot send me a copy...ive recorded it, and it goes along the lines off.
"S.E and o2 agree that some of our customers are expierecing delays with receiving messages, S.E and o2 are working to resolve the identifying nature of this issue. S.E and o2 suggest power cycling your phone for at least 15 seconds one a day, although they we agree this may not resolve the issue it will allow messages to be delivered."
what a joke, I have been doing this anyway as i worked out it helped the issue, but it doesnt always work.
I bet this is breach of contract, and I also wasnt informed of this when i purchased the phone so it could also be misleading, but since SE or o2 will not comment on this what can we do. Im going to get a better recording of this tonight.
I'll be onto carephone ad 02 later, see if I can get out of a contract with a nice expensive phone hehe...
Hope this helps some othere
Andy
[ This Message was edited by: rvision on 2005-01-19 10:47 ]
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Posted: 2005-01-19 11:38:23
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No need to get out on breach of contract (which you can't with this issue anyway - read your terms, they are allowed to make errors - you're not).
Sale of Goods and Services Act covers you. It is up to the vendor and service provider (not O2 in this case, both are CPW) to prove that the handset was not faulty at sale. It's nigh on impossible to do that.
So, contract defaulted by... well default. No effort needed aside from the fact that you will need everything in writing and signed.
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Posted: 2005-01-19 12:34:40
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This was featured on BBC`s Watchdog program last night.
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Posted: 2005-01-19 12:34:45
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I've had similar problem whereby texts were sent to my phone 6 or 7 seven times, same message when I read text it would disappear from inbox! Now I contacted o2 they advised CPW to flash phone
It has been ok for last 4 days. Free repair 12 month warranty CPW.
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Posted: 2005-01-19 13:39:37
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Yes. There are some specific o2 and se issues, and now o2 have removed se from their portfolio.
This message was posted from a K500
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Posted: 2005-01-19 13:45:56
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@govigov O2 website is advertising S700i for £79.99, if they don't sell
i'm outta there.
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Posted: 2005-01-19 13:55:46
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