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I own a K700i and have had probs recently receiving texts (ie, late delivery) as you know O2 have taken responsibility saying the handset is not compatible with the service etc etc.
I emailed O2 asking what was being done, if anything to rectify the situation and they replied giving me the option of a new handset free of charge, all well and good but the options they gave me were - a Nokia 6230, a Nokia 6610i and a SE T630.
Obv these don’t really compare to the specifications of the K700i and really are a rubbish replacement. I emailed them back saying their offer was pathetic, but yet to hear back from them.
Anyone else been in contact with O2 regarding the same problem ???
Would peeps recommend my next move ?? should I just put up with my K700i problems ?? Does the S700i have the same problems with the O2 network ??
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Posted: 2005-01-21 14:39:56
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Welcome!
Check out these links for your answers
Watchdog with O2
news on this on BBC Watchdog Website.
O2 Mobile Phones
18th January 2005
Four years ago, a mobile phone company called BT Cellnet reinvented itself and became O2. Thousands of O2 customers have since complained to Watchdog. Some of these complaints may be little more than an annoyance, like not being able to view bills online, poor reception, nobody calling back. Others are more serious.
One student we spoke to switched her account to a "Pay As You Go" yet O2 kept billing her. Without her knowledge, they'd upgraded her to a higher tariff and told her if she wanted to cancel she'd have to pay a £119 fee. O2 eventually apologised for their mistake and promised to close her account. She thought that would be the end of it, until she got a letter from a debt collection agency saying they would take her to court if she didn't pay up.
In another case, a viewer found that her picture messaging wasn't working. When she rang O2's technical support line to get it fixed, she found out she was getting charged at a premium rate. The problem took some time to resolve and it ended up costing her £70 in calls to the service line.
O2 have been selling the Sony Ericsson K700i - a phone that isn't completely compatible with their network. Some models of this phone can't receive text messages on the O2 network yet it is still being promoted by the company.
O2 say they have 14 million customers, over 100 million daily transactions and 500,000 weekly calls into their service centres and sometimes can get things wrong. When this happens, they say they don’t make excuses or defend the indefensible. They fix the problem as quickly as they can, apologise and provide appropriate credits and goodwill.
Regarding the Sony Ericsson K700i, they want to set the record straight. In a small number of recent cases, customers have experienced problems sending texts. Total reported faults represent a fraction of 1% of all K700i’s sold. They say they replace any device with a reported fault. While they are working with Sony Ericsson to eliminate this unusual issue, they are temporarily stopping new sales of this handset.
K700 txt message delays on O2
K700 on o2 discussion
K700 issues
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Ways to help with Tsunami Relief[ This Message was edited by: Lembo on 2005-01-21 13:54 ]
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Posted: 2005-01-21 14:51:48
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Yup, O2 are crooks, saw the report on watchdawg, they are some serious CROOKS!
Poor customer service and shabby contract!
Worst of all, they knew they would have probs with the k-7 on their network and continued sellin the phone, playin the ignorant card!
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Posted: 2005-01-21 19:02:33
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