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does anyone have any comments on this place celestica tellford uk
i sent my phone there 9 days ago for software upgrade
first they could not find it
then they said the person who does the upgrades was in a meeting for {3 days)
then this morning they said the parts my phone needed have not arrived
when i pointed out no parts were needed for upgrade they said i will have a call back in ten mins that was 4 hours ago
anyone else have a upgrade nightmare
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Posted: 2002-01-17 13:30:00
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i take it nobody has any comments
i just been told that my phone does not need upgrading by celestica so they sending it back with r1b the same software i sent it with 9 days ago
because it was very slow
it kept freezing up had to take the battery out to solve this
a very unhappy t 68 owner
but i will be glad just to have it back
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Posted: 2002-01-17 18:11:00
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See
http://www.esato.com/board/viewtopic.php?topic=741&forum=2 for other tales of crappy service!
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Posted: 2002-01-17 18:15:00
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trust me when i say this,,,,,,,, Ericsson are so blind to the complaints they get. even from there own staff. I am very freindly with a few people that work foe Sony/E///UK and all they ever due is moan about dealers complaints about the service they get from them. Your best bet is to phone 08705 318318 and ask for the number of your local rep.
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Posted: 2002-01-17 18:35:00
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thank you i will phone again
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Posted: 2002-01-17 18:44:00
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Got my phone back from celestica today, and guess what still having the same problems with feedback on the mic, also the joystick keeps stopping working, hangin sending text, very slow T9 input, and these have been found within the first 30mins of having the phone back, will take it to local dealer tomorrow to see if can get new phone with the new hardware version, if its out yet....
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Posted: 2002-01-17 20:11:00
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did they upgrade your software
are we able to take them back to the shop we bought them to exchange for a latest software model
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Posted: 2002-01-17 21:30:00
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they did not upgrade the software, just seem to have given me a recon phone, i am going in to a service point tomorrow or saturday to complain, if they dont issue me with a fix for the problems i will be taking the matter as far as i can go to in the UK, i dont want this to end up like the problems with the 7110!!!!
I belive that the R3A or is it R3B hardware version fixes the mic problem and the build quality is better
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Posted: 2002-01-17 21:38:00
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this is the hardware and software versions i am after:
R2A-3rd release(January) (hardware R3B (was: R1B)IMEI: 350324-61-(was: 350324-71-
Label(Box+Sticker on the back of phone)Sony Ericsson(was: Ericsson)
Made in Sweden(was:Malaysia)
- better voice quality both sending und receiving
- the mic isn't as (over-)sensitive as before
- Wap (GRPS + eMail) much, much faster
- Games, esp. Game are much more colorful and sport better graphics
- improvements with the building quality of the phone; no more issues with the keys
- It displays the specific phone symbols next to the last dialled phone numbers (Private, business etc.), also with the missed numbers
- T9, Menu + Phonebook faster
- No limits in characters with the Email
- Contrast of the display better,Crispier
- key-lighting improved, especially last row of keys now cleary readable
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Posted: 2002-01-17 21:41:00
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how long have you had your phone buzz
i had mine 3 months so i dont know if they will exchange it you know what carphone warehouse are like. not that eager to please
celestica would not even confirm r2a was out here did you get any luck with them i am stuck on r1b
let me know how you get on with the shop tommorrow cheers
sorry forgot to ask are ericsson under any obligation to upgrade our phones as i was told my phone will be sent back as it did not need upgrading
[ This Message was edited by: jmackie on 2002-01-17 21:56 ]
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Posted: 2002-01-17 21:50:00
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