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Why are O2 such a teriible network? High prices to call the customer services,, unhelpful emails. My k700's is playing up, they know they've got a problem with it yet they wont help me cause its after the 28 day time limit. Its happened after 28 days. Why use a phone that wont co-operate with the networks software? Dam them. Anyone know how to get to them? Can i threaten to cancle my contract? Which i've had since September.
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Posted: 2005-02-18 15:36:38
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Check out the o2 complaints thread...cant remembet the name pergaps someone would be so kind as to post a link
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Posted: 2005-02-18 17:20:00
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http://www.esato.com/board/viewtopic.php?topic=82014
http://www.esato.com/board/viewtopic.php?topic=81113
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Posted: 2005-02-18 17:32:32
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What does o2 stand for anyway? Oxygen?
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Posted: 2005-02-18 18:04:00
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I used to be on O2, now moved to Orange.
The reason why you pay to call customer services is because the Tariffs are so cheap, compared to the other networks.
If your problem breaks part of the terms set out in the contract then they have to help you...otherwise they are not upholding their side of the contract.
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Posted: 2005-02-18 18:23:24
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yes you can possible break your contract if the goods dont work as they are advertised.
however they can offer you a replacement and you often have to accept this as part of the contract.
the problem is if they offer an equivalent as your idea and there idea of equivilant can often differ.
others in the thread that someone posted earlier have come up against this and if you stand your ground they may let you leave your contract, however if they offer a suitable solution to the problem they arent obligiged to do anymore
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Posted: 2005-02-18 18:33:40
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You could bring up Ofcom and having the reported to Ofcom as a serioulsy unsatisfied customer...
The fact that the network is acting and causing trouble on an otherwise perfectly working
k700i is not your faulty, be it in a 28 day period or not.
Its unfair practice!
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Posted: 2005-02-18 18:46:14
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i've been to shop and they've sent it away giving me a replaement phone with a £50 deposit on it, a horrid nokia
no way near comparing to the K700. Not even a colour screen.... i hope they manage to fix it.
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Posted: 2005-02-18 19:10:06
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The chances are there is nothing actually wrong with your phone...
I have heard that there is a known problem with the K700i and the O2 network and that O2 even withdrew it from sale a few weeks back?
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Posted: 2005-02-18 20:02:15
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Infact I just visited O2 online and you can't even buy it online anymore.
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Posted: 2005-02-18 20:05:27
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