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This is an ‘unofficial’ reference guide to provision your p910x handset to work with BlackBerry push email service. There are some prerequisites that must be met.
Requirements:
Blackberry (Corporate) GPRS data package provisioned to your account.
SE BB Connect + SE BB Desktop Configuration
PC with P910x docking station.
Overview:
This guide is ‘unofficial’ primarily because the SE BB Connect software has not been released globally. The only official release to-date is in Asia as confirmed in a press release (available @ blackberry.com). That said, this guide should help you get your handset setup to work with the latest BB connect software in the States and Europe.
What this guide will allow you to do is configure your P910x for BB Instant Email and BlackBerry (corporate) Solution.
Note:
“Instant Email” will allow you to have your POP3 (i.e. Yahoo, GMail, ect..) emails pushed directly to your handset.
”BlackBerry Solution” will allow you to have your corporate email pushed directly to your handset, allow remote lookup of addresses/phone #s, and synchronize your calendar.
Warning! Due to this software being an ‘unofficial’ release neither your service provider nor RIM will be held responsible for support. All support requests will be met at the discretion of the customer support representative for your service provider or RIM. They have the right to refuse support. That being said, this board may be your safe haven for technical advice or first hand experience.
BB “Instant Email” Setup
Note:
In order to establish a connection to the BlackBerry service your account must not only be provisioned correctly, but your account must be pointing to the correct APN. In this instance the correct APN is “blackberry.net”.
This can be verified by simply doing the following:
“Control Panel” -> “Internet accounts” -> select “BES BlackBerry.net” then choose “edit” -> “advanced” then view the name under “address”. It must be displayed as “blackberry.net”. If not change it to that. I have noticed that the initial install may create an alternate address.
In order to utilize other GPRS dependent services (i.e. IM, Internet Browser, etc..) you must pause the BlackBerry service and select the appropriate internet account to connect to (i.e. T-Zones, etc..). The BlackBerry service should resume automatically if you close down the program that was utilizing the alternate internet account.
Install the SE BB Client software (.sis file) on the handset. Also install the SE BB Desktop software (optional).
1st Choose: “Provision” then select “Instant Email”
2nd Choose: “Register Now”
Once it is installed you should see an icon displayed in the Task bar. What you may have noticed as well is that a "Web Client (Messaging)" was created in your Service Books tab (view SE BB Client software settings profile).
Visit the BB Web Client page and create a profile. It will require your PIN # and IMEI both of which are accessible through the SE BB client software settings located in your phone. Integrate (Manually Add) your existing POP3 email accounts to the BB Web Client.
You should receive an activation notification email from the BB Web Client service which in turn would have created a "Web Client" email account under the "Messages" tab in your phone.
BB Blackberry Solution Setup
Note:
In order to establish a connection to the BlackBerry service your account must not only be provisioned correctly, but your account must be pointing to the correct APN. In this instance the correct APN is “blackberry.net”.
This can be verified by simply doing the following:
“Control Panel” -> “Internet accounts” -> select “BES BlackBerry.net” then choose “edit” -> “advanced” then view the name under “address”. It must be displayed as “blackberry.net”. If not change it to that. I have noticed that the initial install may create an alternate address.
In order to utilize other GPRS dependent services (i.e. IM, Internet Browser, etc..) you must pause the BlackBerry service and select the appropriate internet account to connect to (i.e. T-Zones, etc..). The BlackBerry service should resume automatically if you close down the program that was utilizing the alternate internet account.
Install the SE BB Client software (.sis file) on the handset. Also install the SE BB Desktop software.
Note:
Upon installing the desktop software you must choose the appropriate email client available through your corporate account (i.e. Outlook Exchange server or Domino Lotus Notes).
1st Choose: “Provision” then select “Blackberry Solution”
Note:
Connect your P910x to the cradle then launch the BB Configuration software.
2nd Choose: “Register Now”
You should notice your pin # (8 digits) displayed in the “Pin” box.
Select: “Redirect incoming messages to your handset”
Click: “Connect” box to sync message books to your handset.
Note:
The “Connect” box will only be selectable if your handset is docked.
You should receive an activation notification email from the BB service which in turn would have created a "BlackBerry" email account under the "Messages" tab in your phone.
BlackBerry Service Connection Verification
Caution: The settings profile should display the service status. To verify whether the handset has made a connection to the blackberry service, refer to the following illustrations:
General BlackBerry Functionality
If your account has been provisioned for the BlackBerry Solution you will also be able to utilize the BlackBerry Web Client without having to toggle between accounts. The BlackBerry service should allow you to share messages by communicating through email accounts or between PIN numbers. The latter is a functionality that is exclusive to the BlackBerry service and is synonymous to that of an “IM” service for BlackBerry account holders only.
The BB connect software allows one to receive attachments and browse them through its proprietary viewer. The file size limitation is infinite. However, being that messages are pushed to the handset and not downloaded the attachments are displayed in a structured tree format. The user has the flexibility to expand/collapse the attachment by simply clicking on the tree [+]/[-] icons. This in turn sends a request to the server to push additional data that may be associated with the attachment to the handset. The response time is fairly quick, however, a lag may occur if the attachment is extremely large or the server is bogged down. The following illustrations display a test message with multiple attachments sent to a BES account;
The BB connect software (BlackBerry Solution) also allows one to look up addresses on the corporate server and synchronize calendars.
P910x Latest Firmware:
SE BB Connect Icon:
This guide is intended to be used as an informal reference guide for board members. There is a more comprehensive guide available with the download package, however, this guide offers a simplified synopsis of the general setup processes. If anyone has experience and/or useful information regarding BlackBerry service + P910x please share it with us.
Note: Please "Sticky" this guide as a reference post. PM me with further questions/concerns or post it in this thread.
[ This Message was edited by: BigFeat on 2005-06-05 01:27 ]
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Posted: 2005-06-05 02:22:52
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Accessing the BlackBerry Internet Service Website!!!!
To set up your BlackBerry device to receive email, and to access your BlackBerry Internet Service website, you must be a customer of one of these wireless service providers below????
Mobility
Bell Mobility
CellularOne
Cincinnati Bell
Cingular Wireless
Dobson
Earthlink Wireless
Nextel
Rogers Wireless
SunCom
T-Mobile
TeleCommunication Systems
TELUS Mobility
Verizon Wireless
Link:
http://www.blackberry.com/support/client/index.shtml
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Posted: 2005-06-05 12:00:04
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Note: Pin numbers are auto-generated by your handset. Pin numbers are also associated with your IMEI #. Thus, Pin numbers should never change even if the software revision does. Moreover, as long as your carrier is in RIM's recognized carrier list you should be able to use the service despite them not officially supporting the SE BB connect software.
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Posted: 2005-06-06 05:15:45
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I am on Voda UK, they do support RIM/Blackberry, as they offer RIM handsets, BUT I called them and asked them to provision my GPRS for Blackberry, and I got this reply.
"RIM has not authorised any carrier outside the USA to provision Blackberry services on any device, other than RIM specific handsets.
In the USA RIM have an open agreement with the service providers, allowing them to provision the APN on any Blackberry compatable device, but in the UK and Europe they have pursued closed licence agreements, allowing only for RIM devices."
Now, reading this post leads me to believe that I can do this myself, as long as I have an active GPRS account, and set it up correctly? Am I reading this correctly?
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Posted: 2005-06-07 01:38:40
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Quote:
On 2005-06-07 01:38:40, floatlite wrote:
I am on Voda UK, they do support RIM/Blackberry, as they offer RIM handsets, BUT I called them and asked them to provision my GPRS for Blackberry, and I got this reply.
"RIM has not authorised any carrier outside the USA to provision Blackberry services on any device, other than RIM specific handsets.
In the USA RIM have an open agreement with the service providers, allowing them to provision the APN on any Blackberry compatable device, but in the UK and Europe they have pursued closed licence agreements, allowing only for RIM devices."
Now, reading this post leads me to believe that I can do this myself, as long as I have an active GPRS account, and set it up correctly? Am I reading this correctly?
A generic GPRS account is not sufficient. You still would need to access the BB service by registering first. In order to do that you must register your PIN and IMEI. That said, the route that you may want to go about is to keep trying to get an activation and simply tell them that you have an official BB handset. I can tell you that it is possible to get it working in the UK. Moreover, there is not one carrier in the states that has openly addressed that they will activate non-BB devices. They simply do it at the discretion of the account holder. Reason being, there still is no carrier in the states that markets a P910x device. I have a Vodafone UK, NL, and Japan account. Registration would be imperative to get any of them to talk to the BB service. So I'd give them a ring again and ramble off a known BB handset they carry and tell them to activate it with the caveat that it would come from a pin generated from your P910x ofcourse.
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Posted: 2005-06-07 04:22:50
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Guys, I'm on Vodafone in the UK and have just had my P910i activated by them for Blackberry. I find the girls on the front desk aren't clued up on Blackberry. The best thing to do is to ask to be transferred to "Data Support" because you have a technical query on Blackberry. The guys in Data Support are very helpful and sorted me out. I even ended up telling them it was a P910i and they still activated it. Works a treat.
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Posted: 2005-06-16 13:25:13
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That soundslike great news - re Voda UK - any chance of any more details of exactly the conversation went so I can give it a try please?
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Posted: 2005-06-16 19:17:06
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sticky !!!!
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Posted: 2005-06-17 16:26:04
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Re Vodafone UK.
What P910 software are you using?
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Posted: 2005-06-20 10:43:19
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Sorry, guys. Been on hols. Just phone up VF and ask for "Data Support". Tell data support you have just bought a second hand RIM 7230 and that you would like to activate it for Blackberry. Give them the IMEI and PIN number from the BB Connect software running on your SE. I'm running the T-mobile version of BB Connect and it all works fine. Been running for about 3 weeks now with no problems at all.
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Posted: 2005-06-30 16:31:08
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