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> problem with orange k750 and upgrade
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my contract with orange runs out at the end of june, so i decided to ring orange to see what i can upgrade to. i also wished to change my service plan.
i currently have a k700 and pay £25 a month and get 120 minutes xnet, which used to be doubled for six months.
on the orange website you can buy a k750 for £30, on a contract of £25 a month with £250 text. with that in mind i rung orange asking if i could change my service plan to this and upgrade to the k750. they told me that i was unable to change my service plan to anything except £25 120 minutes 100 text, and that to upgrade to the k7500 would cost £190! i thought upgrading was free after 12 months?? so after them telling me that i thought well i might aswell cancel the contract as i would be cheaper for me to get a new contract. the only thing i was bummed about was losing my phone number coz it is such a cool number.
so, after telling them to cancel my contract, which they had no hesitation doing, i received a letter in the post, asking me to reconsider and stay with them. then they told me in the letter they can find a plan specially for me to help me stay with them. so i rung up again, and was told the same thing.
why is it so much hassle for me, already with orange, to change to a plan which i can currently buy from their website??? instead of me having to disconnect to reconnect on a new contract and therefore lose my phone number!!
[ This Message was edited by: horner2693 on 2005-06-06 16:19 ]
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Posted: 2005-06-05 11:37:30
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hmmm. orange are normally good with cust services etc, say u wanna speak to a supervisor, thats wot i normally do, and i get my way
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Posted: 2005-06-05 11:49:13
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sorry bout blank post computers being a pain in the ass, cant you get a PAC number to keep your mobile number?
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Posted: 2005-06-05 11:50:13
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i really want to stay with orange tho cos they offer 1000 free text to me as a student
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Posted: 2005-06-05 11:53:06
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but if you get a PAC number couldnt you sign up to a new tarriff with orange (the one you want) an keep your number ?
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Posted: 2005-06-05 11:56:18
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no it only works when switching to a diff. network for some reason.
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Posted: 2005-06-05 11:57:35
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I think u should go to Orange shop and discuss this matter to them! To see if they could offer u an improve offer!
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Posted: 2005-06-05 12:00:34
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yeh thanks alexho, i have considered doing this, but it seems like im getting nowhere with them. yet they contradict themselves by sending me that letter after deciding to cancle my contract
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Posted: 2005-06-05 12:02:38
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i used it to switch from an existing o2 tarriff to a new staff tarriff with o2
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Posted: 2005-06-05 12:05:58
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really? was it from a payg to contract or contract to contract? coz they told me it could be done between payg to contract but not from contract to contract.
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Posted: 2005-06-05 12:07:23
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