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I got a K750i on saturday from CPW and have noticed that there is a dead pixel right in the middle of the screen, didn't notice this at first but now can't see past it. Does anyone know if either SE or CPW has a policy on this type of problem, I've done a search and could not find any info. The phone is better that I had hoped and has not shown any signs of bugs beyond losing the shortcut on joystick after restarting. Any help would be greatly appreciated.
Not a big problem but a bit disapointing
Cheers
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Posted: 2005-06-07 21:35:25
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Companies expect dead pixels from time to time and so try to wangle their way out of giving you a replacement (well, Nokia do anyway, not sure about SE) and tell you its normal.
Take the phone back, and say you're not happy with it and want a replacement, and that it
keeps crashing, restarting and cutting off. They should replace it.
If you just say it has a dead pixel, the shop might refuse to do anything about it.
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Posted: 2005-06-07 21:44:16
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Thanks for that, I think that is probably the best option
Cheers
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Posted: 2005-06-07 23:06:40
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No reason they shouldn't swap out a phone with a dead pixle, if the shop doesn't I'd imagine SE's service center would repair it.
They don't seem to have a problem covering it down here anyhow.
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Posted: 2005-06-08 00:09:59
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Residentevil Posts: > 500
Ask them about their dead pixel policy. Many companies who sell products with LCD's have them now.
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Posted: 2005-06-08 04:37:48
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