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bob donut Posts: 4

I too am having numerous problems with my K750i.

In fact it seems everyone who owns one is enjoying the 'unadvertised product features' like:

- randomly crashing
- losing settings
- freezing
- and more!

Now if this phone was a car I've a feeling it would be removed from the roads due to 'unresolved safety problems'... however, it's not - but it is a consumer product that has inherent faults, bugs and many, many unresolved problems.

Sony Ericsson are still selling this phone despite the unbelievable amount of problems it has.

I see no reason why, we as consumers should be putting up with this.

I personally feel like I have been conned. I have brought a product that cannot perform as advertised and it is costing me time and money.

If you are interested in talking about the K750i and your experiences and wouldn't mind your opinions being offered to Watchdog (consumer protection group) please post below or post links to your posts that highlight any issues you've been having.

I'll start off with my correspondence to Sony Ericsson thus far...

________________________________________________________
(SENT VIA SONY ERICSSON WEBSITE)
Subject: Phones
Product: K750i

Opinion: I've just received the K750i and although impressed with it's plethora of functions I'm not impressed with the delay I get when I try to take a photo... It's ridiculous. What's the point of taking a photo when you're capturing a picture thats a few frames after you click? It defies the point. I've asked for a replacement but if it does the same thing I'm afraid I'll be sending it back and moving to another manufacturer.
Country: United Kingdom


(WOW - A REPLY:)
-----Original Message-----
From: Sony Ericsson Call Center [mailto:questions.gb@support.sonyericsson.com]
Sent: 28 Jun 2005 9:49
To:
Subject: Sony Ericsson Call Centre, Case :


Dear ,

Thank you for contacting the Sony Ericsson Call Centre.

With regards to your enquiry, there is an imminent release of a software update to address the K750i software issues. Please send your contact details so that we can contact you when this software is released. We apologise for any inconvinience this may have caused.

Should you require any further assistance, please do not hesitate to contact us again for further help and support.

For more information on our products and services, please feel free to visit our website at www.sonyericsson.com

www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.

Kind Regards,
L Haqqi

Sony Ericsson Call Centre mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com

_________________________________________________

Dear L Haqqi

Thanks for your reply.

Unfortunately I have just received my second K750i with updated firmware version R1J002... (see list of K750i firmware updates below) ________________________________________________________
R1A044
- First release
- JBenchmark 1 - approx 3894
- JBenchmark 2 - approx 334
- JBenchmark 3D LQ - approx 131
- JBenchmark 3D HQ - approx 89
- Software versions:
LCD 0
Camera 3.8
ITP CXC 125 932 R1B

R1C004
- Vodaphone specific
- Released around 3/6/05
- No reported changes from R1A044
- As is the case with the K700, Vodaphone's R1C004 supports DRMed MP3s only.
- Software versions:
LCD 0
Camera 3.8
ITP CXC 125 932 R1B

R1J002
- Released on SEUS 13/6/05
- Standby crash fixed / improved.
- Increased call and Media Player volume.
- Games menu operates much more smoothly.
- Smoother video playback
- General UI performance improvements
- Improvements and bug fixes to Bluetooth headset support.
- The auto focus beep sound has been changed.
- Saving a photo to the Memory Stick is now quicker.
- New MP3 folder on Memory stick
- Fixed the month names in the calendar for various european languages.
- Camera sounds are muted when in silent mode in some firmware locales (EU_1 , but not EU_3).
- Minimised Media Player icon changed.
- SMS 'to' text now black (previously white).
- A "Fully Charged" message is now displayed on screen when the phone has finished charging.
* PROBLEM: GPRS comms has been broken on many O2 phones and some phones from other service providers.
* PROBLEM: Video recording quality (bitrate) has been reduced.
- JBenchmark 1 - approx 3908
- JBenchmark 2 - approx 344
- JBenchmark 3D LQ - approx 205
- JBenchmark 3D HQ - approx 114
- Software versions:
LCD 0
Camera 4.4
ITP CXC 125 932 R1B
________________________________________________________

The phone is now freezing after bootup and cannot operate.

Marvellous.

I don't know how you get away with launching products with this many faults. It's also unbelievable that you can actually release firmware that 'breaks' functions. I mean why would anyone want to record video at a lower bitrate? It doesn't make any sense.

Can you confirm what the next firmware will do and what the version number is, and when it will be available?

I'm going to contact some consumer protection groups if this is not resolved soon and escalate this to a higher level.

Thanks
--
Posted: 2005-06-28 12:03:37
Edit : Quote

amd1129 Posts: > 500

A future upgrade can solve that u must had waited 4 the phone with latest firmware This message was posted from a T68i
--
Posted: 2005-06-28 13:51:16
Edit : Quote

david1975 Posts: > 500

i see what he means why release a phone that doesnt work its no good banging on about a software upgrade all the time se should get a grip its not acceptable you wouldnt buy a car then go back and say can i have the engine now please
--
Posted: 2005-06-28 14:01:46
Edit : Quote

livestrong Posts: 139

i agree im still using original software and its a pain, why cant they just get the phone right then dispatch them?
--
Posted: 2005-06-28 14:04:08
Edit : Quote

CaRMaN Posts: 140

I have had my k750 for a week and haven't upgraded it yet cos it works perfectly! This message was posted from a WAP device
--
Posted: 2005-06-28 14:13:55
Edit : Quote

Ibinco Posts: 383

Mine is fine except it cant pair with nokia devices...lol
--
Posted: 2005-06-28 14:22:39
Edit : Quote

david1975 Posts: > 500

well not the end of the world eh ha ha but they still need to address these issues it gives the others like nokia and samsung the opportunity to steal market share se have released some impressive phones but in the last four years havent moved in the maket share i think this will cause a huge problem for sony i think unless they sort this reliabilty issue and fast no one will buy them only the die hard se fans and unfortunately there cant be that many or se would have kicked arse years ago
--
Posted: 2005-06-28 14:30:35
Edit : Quote

csi_bha Posts: 84

with the greatest of respect, BBC Watchdog are off the air right now, and they are not really worth bothering with.

They'll only take on your case if it suits and fits them - ie, a big story, where as this *may* come across to them as just someone with the latest phone moaning.

Also, all new electronic items have faults with them, even cars, however the number will be so small as to not be worth watchdog's bother.
--
Posted: 2005-06-28 14:31:54
Edit : Quote

fieldy1973 Posts: 3

Got mine last Friday from O2. Works as advertised and have had no crashes. I think you have just been unfortunate to in that you got one of a bad batch.
--
Posted: 2005-06-28 14:36:56
Edit : Quote

david1975 Posts: > 500

yeah there is always good and bad batches but they do need to get more good than bad in any case it would be more sensible to wait a couple of months anyway so software and bugs can be sorted and the price drops
--
Posted: 2005-06-28 14:50:46
Edit : Quote
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