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> Are O2 fobing me off!
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Hi guys i spoke to O2 on 28/6 about upgrading my s700 to a nice new k750 coz of all the bother i've been havin with sms and after a bit of passin back and fourth they finally agreed to upgrade for free but the phone was out of stock until today 4/7 so i gave them a call this morning eagerly awaiting my upgrade only to be told there still out of stock!! wont be in till wednesday, are they really out of stock or are they just fobbing me off??? any one else managed to order one from O2 in the last week???
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Posted: 2005-07-04 12:43:18
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Walk into an O2 shop, take a pasport or driving license toi proove you're the account holder. They'll upgrade you there and then on the spot. If that store is out, go to another one.
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Posted: 2005-07-04 12:49:12
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Problem is i'm mid contract and not really due an upgrade (but they said i could have it because of the problems i've been having + been with them 18 months), when i called today they started off saying i couldnt have it! so can imagine it being even more hassle in the shop, epescially as i'm an O2 online customer not a high street one (different service providers)
[ This Message was edited by: ljphil1978 on 2005-07-04 12:03 ]
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Posted: 2005-07-04 12:55:05
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Well if you're still in your contract they'll deffinatly wont upgrade you unless you're an high spendage user. I would just claim a new phone off my insurance, or change networks. Orange would give you one free, price match your contract and buy you out of it depending on your fee (time left in contract). I work for an orange dealership and we do this all the time. Contract fees we buy out are usually £75 - £100 (5 months). Thats if you desperatly wanted a k750i
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Posted: 2005-07-04 13:05:42
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well they start off saying "you cant upgrade" then it changes to "you can upgrade but we're out of stock", guess i'll see what happens on wednesday. i know they ran out of stock last month (upgrading all the firmware) maybe they really have run out again?
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Posted: 2005-07-04 13:14:00
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I am on o2 online and called them up last saturday to arrange an upgrade to the k750i as my contract finishes in less than a month now, but they said they didn't have any instock. The order hasn't even appeared on my online account yet (e.g. with a gm-xxx number) although they've moved my tarriff.
They have offered me a special tarriff to match a student deal, would I be able to somehow collect this in an o2 store?
Very annoying having to wait round for so long!
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Posted: 2005-07-04 16:38:45
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Anyone have any idea at all when 02 are gonna have the K750 back in stock?? Ordered mine 27th June and paid the extra 14.99 for the express delivery only to get an email telling me it was currently out of stock.
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Posted: 2005-07-04 17:18:22
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well they told me this wednesday
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Posted: 2005-07-04 17:43:35
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Not sure about fobbing you off, but it sounds like the left hand doesn't know what the right hand is doing
Do you speak to the same person every time, or different people?
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Posted: 2005-07-04 17:50:21
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O2 just haven't got a clue what their doing !! - Called Sat 25th June to upgrade my K700i to the K750i was told it wouldn't be in stock until the 4th July and then it would be delivered 7-10 days later, I ordered it anyway. Arrived Tuesday 28th
very happy but they really need to get their story right.
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Posted: 2005-07-04 17:52:12
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