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< Esato Forum Index > Sony Ericsson / Sony > Software, Firmware and Drivers > SonyEricsson repair USA (RMA) - any K750 sent in? Bookmark topic

I sent my K750 in for repair here in the U.S.. It's been almost 3 weeks and they still have not repaired it. The problem was that it got stuck on 'SEARCHING' for network.

My question to all is, has ANYONE else sent a K750 in for repair in the U.S? The reps at SE tell me that since this phone is not sold in the states, they repair them on a best effort attempt.. so NO ETA can be given? Please help, any comments?

thanks..


ps> I have been EXTREMELY dissapointed with SE repair as well as the POS K750.. what horid quality
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Posted: 2005-07-08 20:21:39
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Yeah I sent mine in last week, they're still waiting for parts to fix it.

Mine had a fault earpiece, the lil speaker jarred during calls.

Also the RMA number initially issued somehow didn't get registered in their database and thus they had to issue a new one for me.
_________________
K750i R1L002 EU_2 R6A on 2834/30 R2A purchased on 13-6-2005.

[ This Message was edited by: riffola on 2005-07-08 19:30 ]
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Posted: 2005-07-08 20:24:16
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@riffola,

Thanks.. So you sent it in to the North Carolina service center I take it. Did they give you any indication on an ETA? I had a 1 hour call with a supervisor yesterday argueing because they told me that it can take a VERY long time, possibly months to repair. I was livid! I told them that if that was the case, they should of instructed me to send it to you european service center.. they said this was all they could do... can't even provide status, only 'WIP' work in progress.. I'm so pissed.. been without the K750 for almost a month now.

Let me know when you get yours back or your experience please.. I'll do the same.
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Posted: 2005-07-08 20:36:08
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eolivas,

Upon speaking to the SE customer service department for about 5 minutes I decided it was in my best interest not to let my k750i go anywhere near those guys.

I wish you two the best of luck!

Tomaso
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Posted: 2005-07-08 22:14:53
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@eolivas i see you live close to me. as you know we have NO close service centers, NC is the closest one. they take people who walk in before they take people who send theirs in. the centeres in usa slack off alot.
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Posted: 2005-07-08 22:21:27
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@eolivas
Same problem here, they received mine on Friday, but today they said they only received it day before yesterday, yeah right I have Fedex proof of signature showing they received it on Friday at 9:30 AM.

The problem is SE USA's call center is in Canada, and Solectron USA Inc, the service center is in NC, and they refuse to give me a number for Solectron to call in and ask what's going on with my phone directly.

I'm rather annoyed that such an expensive phone has firmware and hardware issues, and over and above that the local service centers are not very helpful.

I'll keep you updated with my progress in this thread.
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Posted: 2005-07-09 00:03:04
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Well, my phone was recieved on June 16th and here I am July 9th and still no change, only 'WIP'. I spoke with a supervisor again and she told me that there is absolutley nothing they can do.. so I asked what should I do, keep waiting for months? Finally, she said if this goes into the 2 months wait period that I can 'REQUEST' they look into it and they 'MIGHT' be able to find something out.

One thing, she did say they could send the phone back now.. how odd, THAT they can do immediately!

Let's keep this thread going with progress...


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Posted: 2005-07-09 16:52:29
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If they drag it beyond two weeks, I am going to request them to write off the phone as a lemon and send me a new one. I am not going to wait for months because they don't yet feel like releasing the phone in the USA.
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Posted: 2005-07-09 23:23:57
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good luck with that. you wont get a replacement. the phone is not native to NA and there can be a lack of buffer because of this. if you know someone in uk/europe, that is the quickest way by far to get your phone fixed. if its a software issue, thats no biggie, but hardware might not necessarily be available. the process for repair is at least 3/4 wks for a hardware issue!
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Posted: 2005-07-10 04:30:44
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7/11 status:
Still --> WIP
K750i recieved on 6/16

Almost a month and no update, no phone, no nada.

Hope you all have better luck with the North American SE repair center DUDS than I am.

Come Friday, I'm calling and going to give them a massive ear full if my status doesn't change.
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Posted: 2005-07-11 19:32:46
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