Sony Ericsson / Sony : Technical : K750i - usb cable - Windows xp sp2 - crash (reboot)
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Hello,
When I either connect or disconnect the phone from the USB cable, my Windows xp sp2 system crash and reboot. It did not happen on the first connection and disconnection (I do follow all windows instruction step by step to diconnect the device safely), but when trying to reconnect it just afterward, the PC crashs et reboot. So it's impossible to update my phone 'cause when reconnecting the phone by holding down the "C" key makes a system crash.
I did know that Mac had a similar problem but never heard anything about a windows OS.
Do you thing that might be a hardware (usb cable) failure ?
P.S. note that my phoen is fully recognized by PC Suite.
Many thanks in advance for your help.
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Posted: 2005-08-01 11:41:08
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So you plug it in and it works but when you plug it back a second time it crash ?
Try to change of usb port first
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Posted: 2005-08-01 11:43:34
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Yes, after a second plug it crashes
I did change usb port but it's still not working properly
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Posted: 2005-08-01 12:00:01
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Plug the phone in and remove the drivers for the K750i, reboot computer, install the drivers back and try again.
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Posted: 2005-08-01 12:23:52
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When uninstalling it from the Device Manager the PC crash just afterward.
The PC reboot and find the drivers on itself.
And now when upluging the phone using the icone in system tray, it crash too.
How can I fully remove (uninstall) the k750 in order to get "new device found" and insert the CD ?
In the meantime I will try to install it on another PC so that I can see if it works or not.
[ This Message was edited by: Lionfish on 2005-08-01 11:53 ]
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Posted: 2005-08-01 12:51:14
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Do a system restore to a point prior to the installation of the se software and drivers.
Then reinstall the software.
_________________
Where there's a wheel there's a barrow
[ This Message was edited by: Del on 2005-08-01 12:08 ]
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Posted: 2005-08-01 13:07:53
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Quote:
On 2005-08-01 13:07:53, Del wrote:
Do a system restore to a point prior to the installation of the se software and drivers.
Then reinstall the software.
_________________
Where there's a wheel there's a barrow
[ This Message was edited by: Del on 2005-08-01 12:08 ]
Unfortunately, I do not have a prior valid point of a system restore (I do not know why but it's a fact.
So I would like to remove all remaining SE files and drivers + registry key.
For drivers, that was easy (all k750** files in system32\driver but for the rest I do not know how to remove them properly in order to make a fresh reinstall from the CD. I did wipe out all key according to Sony Ericsson with Jv16 Power Tools software but some files remain somewhere.
P.S this not a cable problem because it works on another PC.
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Posted: 2005-08-02 14:54:41
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I dont know how to manualy delete the registry keys, however if you have uninstalled everything else then try system mechanic 5 free trial from here
http://www.iolo.com/sm/download.cfm
There is a registry cleaner that will remove all redundant registry keys from your pc. I have system mechanic 4 and use it quite often.
This might remove everything else that you need to remove, if it does then try a clean install of the se software.
Also right click on my computer, go into properties, then go into the system restore tab and check the box 'turn on system restore'. Then you can create a restore point before you go any further.
Hope this helps.
_________________
Where there's a wheel there's a barrow
[ This Message was edited by: Del on 2005-08-02 14:17 ]
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Posted: 2005-08-02 15:14:11
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Uninstalling Everstrike Lock Folder XP resolves the problem!
http://www.moniquethill.de Monique Thill Heilpraktikerin
[ This Message was edited by: topzipi on 2006-10-24 21:07 ]
[ This Message was edited by: topzipi on 2007-02-02 09:42 ]
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Posted: 2005-09-18 14:59:50
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Sorry for bringing up this again.. but I find myself with the same problem, and did all that is done here... unless deleting the Everstrike... folder, cause I dont have this software...
So what do I remove in order to get my k750 working with my PC ??
please help, I wish I could transfer files again... need to take some pics, and memory is full, and I cant delete the pics or stuff in my cell
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Posted: 2005-10-15 04:38:18
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