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< Esato Forum Index > Sony Ericsson / Sony > General > W810i and Cingular. Big Problems ( Bookmark topic

REO:
I appreciate the link, however, I'm in sales for T-Mobile, and we do in fact utilize not only 1900, but the 850MHz band as well.

Mr Miyagi:
I think that's what Sony would like you to believe. But now I'm on day 2 using the w810i and I still have a ridiculous amount of dropped calls compared to my k750i, however, I've had less dropped calls today than I did yesterday. Maybe because it's a weekend and there's less traffic on the towers? Doubtful.

Sony Ericsson's Explanation:

Q: My phone shows a strong signal but I’m having problems when making calls – dropped calls, unable to place calls, or receive calls

"Tests performed between the phone and some networks reveal minor network incompatibility resulting in intermittent call processing issues. The issue only affects some newly introduced phones and occurs only on some networks. You may encounter this problem occasionally, in isolated areas, or not at all. Symptoms of this issue include dropped calls, and the inability to place or receive calls, even when the displays indicates a strong signal."

"Since the issue is caused by network incompatibility, there is not a problem with the phone. A network solution exists and many operators are working to implement it. This behavior may be more noticeable when roaming, since different operators are implementing the solution more aggressively than others."

To All:
In the link I provided previously which is also quoted above, Sony's explanation for their newer phones showing full signal yet still dropping several calls being due to a network incompatibility, and not a fault of the phone comes as an insult. I have been a Sony Ericsson fan for quite some time now and have bought a P910i, two K700i's, two K750i's, and now one W810i.

If their explanation is true in the slightest, why make a quad band phone where two of your US bands integrate poorly with networks you know aren't completely compatible yet? Why not instead, make the two US bands more seamlessly integrate with what the US market currently operates off of?

We all know it takes the US forever to get with the times and Sony should have made the phone expecting this too. Hey, if you're Sony and you know the rest of the world networks are ready for your technology but the US isn't, you consider that in the makings of your quad band phone. If the T-Mobile and Cingular aren't ready to provide a compatible solution for new Sony Ericsson phones, why make the customer suffer, instead, make lemonade.
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Posted: 2006-04-10 07:40:29
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uh-oh... i haven't received my w810 yet and already i'm regretting having purchased it.

_________________
4SALE:ALL BRAND NEW: iPod video 30gb.Canon DC-20 DVD handycam.Sony PSP value pack w/256Mb MS.would trade 4 n70/w900

[ This Message was edited by: scapevlocity on 2006-04-10 06:46 ]
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Posted: 2006-04-10 07:45:14
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monkeemash can you no get the phone replaced with a new one from your network and try that phone and see how it works?? here in the UK we have 28 days from the time we have got the 1st phone to swap it for a new model, after 28 days you either get it repaired or refurbished model if it is the handset.
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Posted: 2006-04-10 10:21:15
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No, unfortunately I got my w810i from a third party retailer who imports phones into the U.S.. So no refunds is his policy, but since I know the guy, he'll take it back at 15% restocking fee or I can resell it on ebay. I'm not sure either is much of a choice now. I mean, I love the phone, so much so that I'm trying to pray and hope the call dropping get's better.

Yet I know it's not a network issue and today I even tried a different make of sim card provided by T-Mobile, the carrier I work for. It's strange, it's like I'll always have dropped calls on this thing, but sometimes it goes a good 20-30 minutes before it does, and sometimes it drops every 5 seconds and sometimes after it drops I can't dial out again till I wait about 2 minutes or so.

The guy I purchased my w810 from has replaced mine once already and claims he's had not one complaint on over 12 he's already sold. If that's the case, why am I responding to someone having the same issue as mine who's on a diferent US network than me even?

I'm getting really bummed out. I think I just bought a really nice $500 walkman/sms device, but certainly didn't buy a phone. Haven't called Sony on it yet though cause I'm not sure about Sony overseas, but Sony Ericsson in the US tend to be idiots who wont claim responsibility. Great phones in the past, poor on the support.

I only keep comming back cause most of their products have been great ideas. Now if they could only back up and support every corner of their designs.
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Posted: 2006-04-12 10:16:45
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Today I had enough. I reluctantly returned my w810i and am sticking to the k750i I was going to sell on ebay. So much for all that wasted design, rich screen color, and added features on the w810. What good is all that anyway without the phone doing what it's supposed to, hold a call? I'd still like to hear other w810i user's feedback. Please let me know on here. I'll be checking back from time to time. Good luck people.
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Posted: 2006-04-16 02:42:11
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i received my w810 yesterday and so far i've only had two dropped calls out of 10 whose durations varied from 10-50minutes (did not count calls that lasted under 10minutes). both were calls to the same #, and the person admits to having a crappy reception and a crappy phone.
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Posted: 2006-04-16 02:49:00
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yes there are reception problems with cingular. if u talk longer than 5 minutes and during those time u call need to switch towers than u might can drop calls.
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Posted: 2006-04-16 03:18:04
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This is what i recommend if you have a drop calls, go to a cingular store, request that you get a different sim card, I once recall someone telling me at the cingular store that they sim cards that are made from two different companies. One of the, they said, usually has problems with drop calls. So i think the best thing to do is go and switch it out.
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Posted: 2006-04-16 05:02:51
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I'd like EVERYONE to PLEASE REMEMBER, that I work in sales for T-MOBILE, and NOT CINGULAR, even though I use to work for them for 2 years as well. I've now worked for T-Mobile for over 2 years, and in my experience in working for the cell phone industry having worked for almost every carrier but two, there is some truth to swaping out your sim card for a different one to reduce dropped calls.

BUT, only in RARE situations is this the case. It most always is NEVER the sim card, and also remember, I DID swap my sim with a sim made in france, made for T-Mobile, and still had the same amount of dropped calls.

However, if you still want to inquire, you can ask to view the different types of sim cards your carrier has on hand at your local Cingular or T-Mobile store and they should have no problem showing you.

The way you can tell the difference is, one, by reading from the card itself where the sim is made and what company made it for your carrier. If this isn't printed on the carrier's card, then two, you can attempt to identify which one is different from your current sim by the metal contact design on your sim card's surface.

Alas, again, I would still stand to point out that the sim is almost NEVER the reason a phone drops calls or has poor reception, but if I had a dime for everytime I've heard a customer being told that it WAS due to the sim from some other moron sales rep or customer care agent, I'd be a rich man today and wouldn't care if the w810 dropped calls like flys. Hell, id have one as a toy just for fun!
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Posted: 2006-04-22 09:07:53
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