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I ordered my phone on the 17th of june, when it first appeared on thier o2 website, hoping i get the phone this weekend. i got my order number and have waited and waited to get my phone. Conflicting responses from o2 , and updates to thier website has led me to believe, they don't actually have the phone at all and they will get the k800 early next week, like most high street shops i've asked. I just think 02 jumped the gun too early, to attract more customers and have paid the price for it.. i do feel very cheated about this and will have second thoughts about pre-ordering any thing in the future
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Posted: 2006-06-30 00:21:41
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I was told that the phone came into stock today and i will recieve it ither tomorrow or monday when i phoned o2 customer service today at about 6pm.
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Posted: 2006-06-30 00:36:03
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All I can say is, I don't believe O2 have ever had stock of this item, yet they still insist on selling it??
I have paid for a K800 and next day delivery. But O2 never had it to sell to me, how can they justify this?
O2 are still selling this phone on there web site available with next day delivery? really? Then where's mine?
I'm sure that I and most others who are/have complained, have only done so due to the fact O2 is selling goods it has never had, yet telling customers that they do have them in stock and can dispatch them. If O2 either hired some compitant staff, or informed there satff as to when stock will be coming in. They can then tell the customers, "Yes you can order that phone today, but, stock is not sue in till next week so you will have to wait for delivery" then noone would mind.
O2, please sort out your customer service department. Make sure they tell the truth. Also maybe, if your going to do business online, invest in a good stock control system, it is possible to have a computer system that updates, not only all your customer service staff of the stock, but also to have your online shop update in real time!! This would mean that customers will know how long they have to wait when ordering and service staff will have all the relivant information.
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Posted: 2006-06-30 09:59:59
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O2 must have had the stock in for a while so they can do there branding.
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Posted: 2006-06-30 10:18:04
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Hi guys,
I had the same problem when upgrading to the sony ericsson w810i phone and also getting a replacement handset through my phone insurance from o2. Please see further details below from one of my previous posts.
"Well i had the sony ericsson w810i, i managed to upgrade my handset to this roughly 3 weeks after it was released by o2, i rang them nearly every other day and kept getting told they didn't have it in stock yet by the time i managed to get the handset i found out they had been telling me bull about not having them in stock as new customers could get them straight away. Anyway i got the phone and all was well, one of best phones i#ve had so far, but i lost this on wednesday so i reported it to police and o2 on thursday morning when there insurance department opened. They told me they didn't have the handset in stock but were expecting them in that day so would contact me to let me know that day. They never contacted me so rang them again friday, surprise surprise not in stock. then this morning i rang again and asked whats going on, they say still not in stock and not expected til middle of next week. So i left it at that and decided to ring my local o2 phone shop to see if they got it in stock which they had, so i got back on to the o2 insurance and asked if i could get the replacement handset from the local o2 shop, they said yes but only if the shop manager authorises this by emailing them. So i rang the shop again and they just said they can't do this.
Next i rang the o2 sales number for new contracts and asked the guy on the end of the phone if they have the sony ericsson w810i in stock, he said yes plenty of them at mo, so i got back onto o2 customer care and asked what they are playing at and why they keep telling me no stock when the sales line tells me they have them in. Also had a moan at them for taking piss to be honest, seems as though they would rather take care of new customers instead of current customers due to this i asked for some kind of compensation or better deal and was told they cant do that until i get my new handset, i then got passed to the o2 insurance department and they said they'd get the phone sent to me monday and promised i'd have it by tuesday next week and even tried to make a funny comment of you beat us to it as they only came in this morning.
Since coming off the phone i have sent a letter complaining about these customer service w**kers who don't help the customer or so it seems. I've asked for some kind of compensation, asked for half price line rental or something along those lines and also noted if phone isn't here by tuesday which they promise i'd cancel my contract"
I've since had a reply to my letter complaining and they apologised and issued me with £25.00 credit which just basically saved me having to pay for replacement handset on the insurance.
O2 are a complete disgrace, i wish i hadn't renewed my contract with them but not much i can do now but i can guarantee once my contract finishes i will definately be leaving them unless i get some kind of super deal.
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Posted: 2006-06-30 17:52:37
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Ordered the phone
No confirmation email
No phone when they said it would be here today
On the website it says its been sent
No money taken, so i don't know if its due to be taken or if its not, and i don't know when or whether i will be able to order a new phone elsewhere now.
Thanks a bunch
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Posted: 2006-06-30 18:43:39
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i had the same prob as daz with my W810i but they never collected my broken one.. so i sent it away for warratny repair and now its all sorted..
heheheheh
fatreg
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Posted: 2006-07-01 00:09:59
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If you think you can do a better job why don't you all get together and start your own mobile phone company.
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Posted: 2006-07-01 00:30:24
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Quote:
On 2006-07-01 00:30:24, m100 wrote:
If you think you can do a better job why don't you all get together and start your own mobile phone company.
lol that would be funny as f**k
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Posted: 2006-07-01 02:19:22
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I left O2 about 6 months ago after a major falling out with them. Their customer service is shocking!!! The worst thing I must be drunk or of me trolley but I have been looking at their web site and contemplating going back to them.
Thank you for the reality check I don't know what I've been thinking, there is no way, after what I've been through with them that I would ever go back.
Thank you for reminding me how crap and unprofessional they really are!!!
Eric's Son
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Posted: 2006-07-01 07:14:43
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