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On 2006-07-07 16:24:59, goldenface wrote:
I just had a funny experience with them.
I emailed them on Tuesday morning asking if they sold 3G PAYG sims. I didn't get a response straight away so I went to the Orange shop and they sold me one for £5.
Lo and behold I have just received and email from them stating, rather bluntly:
Thank you for your recent mail. In response we do not sell 3G sims.
Kind Regards
Angela
So, I replied to Angela that I was conducting a survey for an online magazine on how the inconsistent levels of customer support from operators can leave customers confused and bewildered! and that 3G sims can, surprisingly enough, be purchased from your Orange shops!
Told her her response was duly noted and thanked her for her time.
[ This Message was edited by: goldenface on 2006-07-07 15:26 ]
Ah ha ha! Nice one wonder what kind of response you will get back if any at all.
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Posted: 2006-07-07 16:32:51
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@Miss C
She probably knows I'm pulling her leg anyway
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Posted: 2006-07-07 16:50:19
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grrrr it just gets on better. i know they've got it but wont give it to me! im going to threaten to leave on monday if i dont hear anything
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Posted: 2006-07-07 19:50:14
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even me has noticed slacks in oranges repuatation..
its not good...
something needs to be dont sharpish.
@ hairytea your on about equity points. they went out donkeys years ago...
fatreg
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Posted: 2006-07-07 20:28:52
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well they just sent me a cheque for 70quid...and i left them three months ago....thought my last few bills where a bit wrong
still think they have gone down hill in the last 6months, they didint give a crap that i was leaving....i spend almost 200quid a month on my contract...nice to know that my money wasnt wanted.
_________________
Phones - W900i W800i, S700i, 8800, n70 6680, v3 black, 8850, k700i + lots of other stuff that sits in a draw alday long
Refs -
HERE[ This Message was edited by: The Lostprophet on 2006-07-07 20:20 ]
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Posted: 2006-07-07 21:20:34
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I just got mine on orange. There is small logo on front of the phone. Orange icons but no horrible orange bar down the side.
This message was posted from a WAP device
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Posted: 2006-07-07 21:47:03
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Quote:
On 2006-07-07 20:28:52, fatreg wrote:
even me has noticed slacks in oranges repuatation..
its not good...
something needs to be dont sharpish.
@ hairytea your on about equity points. they went out donkeys years ago...
fatreg
yes that was it....thanks it was bugging me. :-}
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Posted: 2006-07-08 22:38:47
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Couldn't agree more.Orange cc was wonderful back in the days of the nk402 and 3210.Now it's utterly shit.I'm constantly phoning them and being held in a 5 to 10 min queue.When someone eventually answers, they are often incompetent and of ethnic origin.
This message was posted from a Nokia
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Posted: 2006-07-08 23:07:57
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highly amusing the phone has now been released on orange but only to those who want to take out a new contract. this is only online so i dont know if i ring up and have a go i might get it, or go into a shop which is what im tempted to do!
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Posted: 2006-07-08 23:57:11
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I do agree that Orange seem to havelost the lack of customer care recently. More and more people are complaining, but i dont think they are complaining to them.
If you dont write and complain they wont do a damm thing about it.
Regarding the India Call center. Only the Billing services are there and Orange are told that they dont have many complaints about them and they are doing a gr8 job. Again people moan on here and phones but dont write to them.
Orange have listened regarding the icons down the side of the phone. If the phone accepts them then they will put them on and there will be a setting to allow to turn them of in the phone. if the phone cant have the setting then orange wont put them on. ** Lots and Lots of people wrote and complained and they did listen. Ok the icons are different but its a start.
Regarding Orange changing it to out of stock was a mistake i beleive.
However one thing that i noticed
onestopphoneshop was advertising the Orange K800 in for a couple of weeks before Orange was selling them.
I did rng them and they did say that yes the phones are in stock and with Orange Branding.
I can tell you tho that O2 CPW cust care is worse the Orange.
I have been trying to obtain a credit for the charges on my GPRS, I had 5mb free for the first month and 02CPW say i dont. The letter i got must be for some one else or im mistaken. Ive sent them the letter they sent and no waiting.
What crap. Really p***d with them.
P.S I have k800i on 02 (Generic) on a £20 contract, phone was free (www.onestopphoneshop.co.uk) but use my Orange 3g sim card in it.
Its gr8 and i can send mms upto 300kb with out any probs.
thats nearly 30 sec mms vidoe clip. Gr8
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Posted: 2006-07-09 00:25:57
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