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mate it sounds like were totally in te same boat - theyve totally over charged me too and say teh exact same things - 'our systems are down, cant input a note etc....' so everytime i phone i gotta go back through it all again.....
thanks for this info... im gonna go apesh!t on them now!
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Posted: 2006-12-07 15:28:35
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have you made a list of when you have called and been cut off?
ie times dates etc?
do you also have proof that you sent them a letter?
they have 14 days from date of receipt to reply to your letter or you can feck em over.
write
steve.burch@ntl.com and email.
he is mr NTL.
fatreg
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Posted: 2006-12-07 15:30:29
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fatreg youre a star matey!!!
mutley boy, if you wanna 'team up' on this one and make a joint appeal, im up for it... let me know asap
I just got off the phone to them and basically they said teh longer i leave it teh more problem 'i will be in'
to say i wasnt happy would be the understatment of teh century!!!! i went a bit mad, saying that i understand contracting laws, and it is not me who has broken any contract - it is them..... i signed up for a service which i have not been provided.... and wrongly over charged for.... i will not pay a single penny until a bill with teh correct charges are presented to myself.... the owness is on them as they made the mistake....... as i streesed to te guy on the phone, its not that im unwilling to pay anything, its that im unwilling to pay anything more than i actually owe.....
let me know mutley boy as the more people we can find with simular problems as ours teh more chance we have of getting this sorted.....
(on a lil off note teh phone call i made before this one, i got through to a girl who clearly was putting me on hold to have 'laugghs' with her other call centre chums - but i heard them...... (baring in mind i was on hold for around 30mins before i got through).... what a joke!!!!!!!
Lee
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Posted: 2006-12-07 15:44:00
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will let you know lee when i have a chat to my gf later when she gets home
thanks for the email add reg, we do have a list of times of phone calls etc,
will send another letter recorded delivery this time and see what happens
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Posted: 2006-12-07 15:52:57
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heard them chuckling leeboy?
hope you got her extension number?
send that NTL chump an email, explain that you have spoken to a few people that are in the same boat, and unless HE can sort it out you will have no choice but to go to trading standards and ofcom.
that should get you somewhere.
if that fails leeboy et mutley. you need to get the ADR instructions from NTL (should be on the back of a bill) and do that, ADR btw is an alternative dispute resolution, bascially you send a letter to A who works for an independant company, A will look at the problems and if NTL are in the wrong will order them to sort it. BTW you can only do this if you have formally complained to NTL.
fatreg
PS. i know i said about making notes of when you called, dont make it up, they can check, also does it say when you call that all calls are recorded or some? if all, explain that you have called x amount of times and let him go back and listen to them.
PPS. if you hadn't guessed i know all about complaints!
_________________
"live fast, die young"
ascent owner
[ This Message was edited by: fatreg on 2006-12-07 15:00 ]
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Posted: 2006-12-07 15:54:01
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@mutley boy, no worries mate
@fatreg ,cheers
i think it says some calls are recorded
also everytime i phone up they say they have no records of my previous calls.....
im at loss is it worth emailing that chap and explaining everything to him (after all i ws a NTL custiomer beofre the upgrade to 3 for £30 and for iover 2 years we never had a problem.......)
what you think fatreg mate?
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Posted: 2006-12-07 15:57:52
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i reckon ive updated my previous post and you have to mail him yes..
or not him but you have to compain formally.
fatreg
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Posted: 2006-12-07 16:02:11
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mailed him.....
this:
'Name: Lee Walbyoff
Account Number: *&@####
Address: @###~~@@~~~###
Hi,
I am writing to in to try and sort out the problems have have been experiencing with NTL. I do not want to write a huge email as there is a lot to take in so i will try and be as brief and to the point as possible.
Basically i have had a NTL account with you for well over 2 years now and about 2-3 months back i upgraded to your 3 for £30 offer.... i clearly made sure the price of £30 would not change during the 12 months as stated on the flyer i had (which i still have). The bill i received following this upgrade was for £60+, as you can imagine i was not happy one bit. apparently they had no record i wanted the 3 for £30 deal.. they billed me for a family pack add on?? and for each service (phone, tv and internet) separately. this has been going on now for 2 months...
I have called a number of times to sort this out (the first time the representatives have admitted a mistake has been made on their behalf and offer to sort the problem out) which they did although further billing was carried out and my bills are still not right. I am not in any kind of position to afford more than what i have asked for £30.
After another call i was most upset because after waiting over 30mins to get through i heard people in the call centre joking and laughing (all talking very communally - makes me wonder why exactly i was on hold... also the girl i spoke to put me on hold a few times while she checked her systems in which i could still hear her messing around.... this is very bad customer services and frankly not at all what i would expect from a large company as yourselves...
I have written to you because i cannot bare going through the process of the call centres any more at 'my' expense. this is not my mistake, it is NTL's and i refuse to carry on like this.. I do not wish to cause any problem, just wish to get this situation rectified so that i may enjoy the services i am paying for...
I will eagerly await your response and not to threaten anyone, but i will be making a copy of this email and all other correspondence to forward on to either trading standards and ofcom. I have spoken to a few people in the exact situation as myself and fell it is totally unexceptionable...
I would like a solution to this asap as if i cannot get the service from NTL i will look else where.
Kind regards
Mr Lee Walbyoff'
hows that sounding... as for dates, i have it written all down *cough* somewhere lol, (honestly) just gonna take some time tonight to find it all
What you think fatreg and others
*******after reading this back i realise how much my english actually sucks
*****
_________________
when the sh!t hits the fan - duck and let the person behind get hit
[ This Message was edited by: leeboy13 on 2006-12-07 15:28 ]
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Posted: 2006-12-07 16:22:20
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looks pretty good to me.
however..
i would send it as a letter on email.
sounds petty but then he can treat it as a letter.
ie 14 days!
you get me?
fatreg
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Posted: 2006-12-07 16:27:37
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haha
rang them up last night expecting to get this sorted on one call, how wrong i could be!
Im sure the bloke i spoke to was retarted as he had a real problem understanding something simple, the call eneded without him resolving the issus but promising to call back today, then 20 minutes later half our tc channels disappear! oh dear NTL, your in for it tonight!
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Posted: 2006-12-08 10:44:03
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