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Thanks mate rang orange a few mins ago and the nice lady on the other end said that i should have been informed on my last bill but i didnt so she offered to refund it this month as a sorry.
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Posted: 2006-12-14 14:25:39
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Thats nice of her.
Bless, they forgot to tell all the other 16mil customers too.
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Posted: 2006-12-14 14:27:58
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Oooooops
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Posted: 2006-12-14 14:36:34
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try starting a sms with "
*0#" followed by a space and rest of the message, you'll receive an alternate sms report
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Posted: 2006-12-14 14:43:23
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Aint that also the same as the rct code aswell?
Correct me if im wrong but wasnt that code only for a certain network?
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Posted: 2006-12-14 14:57:19
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*0# works only o2.rct works for me on orange and i aint being charged
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Posted: 2006-12-14 18:27:47
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@amanno1 Watch your bills.
I know that Orange have started to add certain things on.
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Posted: 2006-12-14 18:39:03
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Just got my bill and no charge.
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Posted: 2006-12-14 18:39:57
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I have also introduced a new policy, when i have to phone customer inquiries for a charge they didnt warn me about, or a mistake in the billing, i make a note of it & how long it took me, i will then bill them quarterly for my time @ the national minimum hourly wage rate, explaining that i will happily remove the charges for the first period of my billing if they were not aware of my new policy, but charges will apply if it happens in the future.
....then wait a few minutes for my service to be cut off
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Posted: 2006-12-14 18:43:26
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It does mention some where in the t and c's that orange can do what they want.
I got a not on my invoice saying as of now i will be charged £1.50 for itemised billing.
I rang up and spoke to a supervisor I explained to them that I didnt sign the contract having to pay for billing and im not paying, it was in breach of the consumer act blah blah blah, Any way they removed the charge and i still get itemised billing, When my contract is up im of to 02.
I have a 2nd contract and can honestly say that customer care at 02 is 100% better than orange. They didnt used to be but they are now.
And when you ring them, it says Welcome to o2 UK call center !!
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Posted: 2006-12-14 18:59:21
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