General discussions : General : CPW/Samsung have replaced my phone with a lower end
>
New Topic
>
Reply<
Esato Forum Index
>
General discussions >
General
> CPW/Samsung have replaced my phone with a lower end
Bookmark topic
all sorted CPW have made a balls up they have accepted this and are getting me a D900i replacement to pick-up tomorrow
--
Posted: 2007-08-21 23:39:13
Edit :
Quote
Just goes to show that you dont have to think the worst. Sometimes people admit their mistakes and resolve them.
Glad it worked out ok for you.
--
Posted: 2007-08-22 01:16:58
Edit :
Quote
@Miss UK
Well good to here it all worked out and to be honest i think you have had an amazing result you couldn't really of got a better result then that. The moral of the story is be careful when trying to do things you are not certain of as the results can be quite catrostophic as you discovered. But really am pleased for you that it all worked out so well, and people slag off the CPW i think they have given you excellent service even if it did take a while.
Marc
_________________
Nokia E61, 2gb Sandisk, Fring, Shure EC2g
Honoured to have won BEST DEBATER
[ This Message was edited by: Dogmann on 2007-08-22 01:49 ]
--
Posted: 2007-08-22 02:48:32
Edit :
Quote
Anyone want to buy it of me
it's in the FS Section
Brand new not a refurb
Sim free any network lol
btw yes well CPW should've sorted it and they did basically the D900 doesn't have the radio and the D900i does
--
Posted: 2007-08-22 22:16:28
Edit :
Quote
Could people please stop advising others to tell shop assistants they will "report them to Trading Standards" or "get a County Court Summon"?
After you've gone they'll either laugh at you for being a moron, or if their anything like me they'll say sarcastically behind your back "ohhh, i'm so scared, i'm wetting my pants as we speak".
The staff in the shop, including the manager, have no say over how the company is run, but they will do whats within their power. If they've been told to do a job, they'll do it, so please don't take it out on them. They're not stupid, they know right from wrong and will do whats within the boundrys of the companies policy, and you can't change that.
Put yourself in their shoes, someone walks in with no reciept and a phone and says you gave them the wrong one, what are you going to do? Give them a new one out of the stock room, make them happy, then get an enourmous bollocking from your manager/area manager/or higher for loosing them £150 without any authorisation from higher powers, or worse risking your job? I think not. I've been in this situation too many times to remember, and it always ends with the same conclusion.
Anyway, rant over, but I'm glad it was all sorted, calmness and patience pays off, especially when they realise their mistake and solve it quickly and painlessly
--
Posted: 2007-08-23 00:20:13
Edit :
Quote
Dae, forgot my reciept today CPW have your details on record though on there system and besides that the woman remembered me she was a very nice asistant she ran through the phone with me in the shop making sure it was a D900i lol
its a ok phone not so keen on it being black maybe 02 have had the chrome version as a special or sumat
btw im selling it ive a 6280 rant over
--
Posted: 2007-08-23 00:33:12
Edit :
Quote
Glad it went smoothly for you, I just irritated when people start waving the law in your face thats all lol
--
Posted: 2007-08-23 10:57:08
Edit :
Quote
haha I hate other things people blurt out too but nevermind
just have to sell it now
--
Posted: 2007-08-24 00:01:01
Edit :
Quote
another reason why not to buy samsung
--
Posted: 2007-08-24 00:12:29
Edit :
Quote
@bart
how do you work that one out?
--
Posted: 2007-08-24 00:25:25
Edit :
Quote
New Topic
Reply
