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darrengf Posts: > 500

But its a start and getting better,

They have changed the data twice so for this year (Including this one)

So given that, I think we may see something again prob early or middle of next year.

Only time will tell.

If people use the 250mb tariff then o2 may introduce a £10 for 1gb?
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Posted: 2007-09-17 01:24:37
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Miss UK Posts: > 500

it would work out better if there bolt-ons where cheaper like "3" £2.50 for 10MB o2 offer 2MB for twice that they really must change now and before november cos im not a happy customer atm with them
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Posted: 2007-09-17 01:33:34
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darrengf Posts: > 500

What i last heard it was coming into place in october.

But it still could change.

Im hoping its the 1st but if i know more i will let you know.
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Posted: 2007-09-17 01:43:44
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Miss UK Posts: > 500

Do 02 online take email complaints thru there normal Customer Services email addresses do you know Daedulas hasn't mentioned this in the other thread, I know some of the replys which I have made to 02 via email before are pointless but would they take my email under arms if I complained that way

Yeah please let us know if you know anything regarding the date of data changes from next month I can leave them November 23rd so they have until then to make a few changes otherwise i'll leave!


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Posted: 2007-09-17 01:55:31
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darrengf Posts: > 500

You can complain via email and you will get a reply.

However I would phone them and speak to them direct. or you could even write to them and let them know.


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Posted: 2007-09-17 01:58:28
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Miss UK Posts: > 500

Phoning them would be a case of them telling me to bog off they just don' seem motivated to help you out over the phone half the time, lastime I rang up the guy told me he'd pass me thru to retentions line and all I said was I was thinking of paying my contract of early and he seemed eager to pass me thru lol

ive had a email of 02 regarding my bill before and they've told me I can pay it off in installments however I didn't like this persons attitude basically seemed like sod off really!

I will do a more dramatic email and see how it goes if nothing i'll send a letter to there headquaters
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Posted: 2007-09-17 02:11:18
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alanjrobertson Posts: 96

Full data T&Cs now online at http://shop.o2.co.uk/boltonTerms?boltonId=6021 ...

Bolt On Terms and Conditions
Generic data terms and conditions

Data usage is measured in kilobytes (KB). 1MB = 1024 Kilobytes (KB), 1024 MB = 1 Gigabyte (GB)
Data usage is rounded to the nearest kilobyte on a daily basis and charges are rounded up to the nearest 1p.
You are billed for the amount of data that travels over the data network. Please note that your bill may include charges for re-sent data packets and packets added to control the flow of data over the network.
You will lose any inclusive data allowance previously included as part of your O2 voice tariff when you add on a data tariff.
The Charges set out within this Charges Schedule do not incorporate data roaming rates which are set out here Data roaming charges
To access O2’s data services your mobile device must be data compatible and enabled.
All prices shown are for payment by Direct Debit - a different rate may apply if paying by another method.
Access to data services is subject to network coverage.
Connection to a data tariff is subject to status and credit checking.
The Minimum Period is 1 month if a data tariff or Bolt On is added to a voice tariff.
O2 Web Bolt On

The monthly subscription package for the O2 Web Bolt On can only be added to a consumer voice tariff and allows you unlimited use of O2’s 3G/GPRS Mobile Data Services for Permitted Uses only.

Permitted Uses of O2 Web Bolt On are uses of your SIM Card within a handheld mobile device for the purposes of Internet Browsing and email (excluding BlackBerry® email) only.

Any other use of the O2 Web Bolt On will not be a Permitted Use, including but not limited to:

Use of the O2 Web Bolt On with Data Cards or Modems;

* Instant Messaging,
* IP Telephony,
* Point 2 Point file sharing and file transfer,
* VoIP (e.g. Skype™),
* Video and TV streaming,
* Slingboxes; and
* Use in conjunction with routers.

O2 reserves the right to suggest an upgrade to the O2 Web Max tariff or to withdraw the O2 Web Bolt On from you at any time if O2 reasonably suspects you of using the service for uses other than the Permitted Uses or abuse of the service, including using an atypical volume of data as compared to normal users of the O2 Web Bolt On, which will normally be less than 200MB of usage within a one month bill cycle (termed “fair usage”).

O2 will contact you before O2 Web Bolt On is withdrawn or upgraded. If for any reason contact is not possible then O2 may temporarily bar the service until contact can be made. In the event that O2 withdraws the O2 Web Bolt On, O2 is not obliged to offer any alternative replacement service. If O2 determines that you may upgrade to an alternative tariff which is more appropriate for your requirements then, if you consent, O2 will transfer you to the alternative service as soon as is reasonably practicable after you advise O2 that this is what you wish to do.

In these terms the expression “you” shall mean the Customer, and your shall be interpreted accordingly.
O2 Web Max

The O2 Web Max tariff can be added to an O2 consumer voice tariff and allows you unlimited use of O2’s 3G/GPRS Mobile Data Services for Permitted Uses only. Permitted Uses of O2 Web Max are use of your SIM Card within a handheld mobile device for Internet Browsing and email (excludes BlackBerry® email) and use with a Data Card or Modem.

Any other use of the O2 Web Max tariff will not be a Permitted Use, including but not limited to:

* Instant Messaging,
* IP Telephony,
* VoIP (e.g. Skype™),
* Video and TV streaming; and
* Slingboxes.

O2 reserves the right to withdraw the O2 Web Max tariff from you at any time if O2 reasonably suspects you of using the service for uses other than the Permitted Uses or abuse of the service, including using an atypical volume of data as compared to normal users of the O2 Web Max tariff, which will normally be less than 3GB of usage within a one month bill cycle (termed “fair usage”).

O2 will contact you before O2 Web Max is withdrawn or upgraded. If for any reason contact is not possible then O2 may temporarily bar the service until contact can be made. In the event that O2 withdraws the O2 Web Max tariff, O2 is not obliged to offer any alternative replacement service. If O2 determines that you may upgrade to an alternative tariff which is more appropriate for your requirements then, if you consent, O2 will transfer you to the alternative service as soon as is reasonably practicable after you advise O2 that this is what you wish to do.

In these terms the expression “you” shall mean the Customer, and your shall be interpreted accordingly.


Pricing seems better than Voda/Orange but T-Mobile are still cheaper and with less restrictive usage (esp. being able to access Slingboxes, etc. on WnW Plus).

Cheers

Alan
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Posted: 2007-10-06 02:15:39
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Miss UK Posts: > 500

3 are cheaper then T-Mobile though
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Posted: 2007-10-06 02:36:21
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kai_ Posts: 1

Someone please explain all this to me as I am in the midst of a contract renewal with O2 and I'm interested in getting some kind of data plan. I'm thinking about the £7.50 200Mb 'unlimited' data bolt-on mainly.

After scanning the T&C's (posted above), I'm led to believe that my nice shiny new phone will only be allowed to browse using WAP?!


Use of the O2 Web Bolt On with Data Cards or Modems;

* Instant Messaging,
* IP Telephony,
* Point 2 Point file sharing and file transfer,
* VoIP (e.g. Skype™),
* Video and TV streaming,
* Slingboxes; and
* Use in conjunction with routers.


If I'm right, then the 200Mb limit is beginning to make some kind of sense as anyone would struggle to break that limit just by browsing WAP sites. Or are we allowed to browse on full-fledged internet sites too?

What I'm looking to do is to mainly use MSN Messenger and probably VOIP. I guess that O2 would not be the provider for me at all then in that case?

What are my options - is it only 3 and T-Mobile that will mkae this viable?

Thanks in advance.

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Posted: 2007-10-06 09:17:27
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alanjrobertson Posts: 96


On 2007-10-06 02:36:21, miss uk wrote:
3 are cheaper then T-Mobile though

Yes, they are cheaper however they don't allow streaming video - they want you to buy their X-Series for this. As I'd like to use a Slingbox on my laptop T-Mobile seem to be less restrictive. It also seems that to use the web on your laptop with 3 you need to get the USB data modem and are not allowed to use your phone as a modem (although I'm not 100% certain of this).

Cheers

Alan
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Posted: 2007-10-06 12:56:13
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