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My son is transferring to Orange from O2 as a new customer. He ordered his phone/contract etc last Friday for delivery Tuesday between 0900-1800. The fact he is at work and won't be able to get it is immaterial. They won't deliver anywhere else, not even to his work.
Tuesday - 1755 - where's my phone? Them - it still might come. It didn't. Phone call to Orange. A bit of a mix up. On the lorry, delivered tomorrow.
Wednesday - no phone, was never on any lorry, sent out for delivery tomorrow.
Thursday - no phone. Why? Problem with your address, need confirmation with a faxed bill. So there was no phone on Tuesday, Wednesday or today. Why did you not tell me that on Friday, Tuesday, Wednesday?
Faxed the stuff off - still not happy! The saga will continues......
Doug
[ This Message was edited by: dougproctor on 2007-09-21 19:26 ]
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Posted: 2007-09-21 20:25:53
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On 2007-09-21 17:48:07, miss uk wrote:
I hope I don't get any crap when I cancel my 8 year contract with 02 come November 23rd
OOOoooOOOoohhh...my Bday lol
I cancelled a contract with t-mobile once and they asked the reason why and such and tried their damdest to get me to stay...even the offer of a free phone...but once we said NO! for the final time he said it would be cancelled at the end of the month and at the end of the month it was transferred to a PAYG sim
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Posted: 2007-09-21 20:37:38
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@doug
Yeah, that's a perfect example of my gripe with Orange! As david1975 said, it seems to be the infrastructure that's at fault rather than the poor buggers on the end of the phone who have to blag us because they'd probably be disciplined if they told the truth.
_________________
Read my cartoon strips on B3ta.com[ This Message was edited by: Cycovision on 2007-09-21 19:38 ]
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Posted: 2007-09-21 20:37:43
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my experience with orange is that i had 2 numbers with them, cash back deals though an independant, they disconnected the wrong number, which i was still in contract with, they re-connected it, but couldn't offer the priceplan i had with the cashback, the term of the cash back was, that i had to stay in the same plan otherwise my cashback would stop, i complained to them about this, and they asked how much would the cash back have totalled upto, to what i would have been entitled to, i told them it was £146, and guess what? they decided to credit my bill with £146 for what they did, cuz i wouldn't have got my cash back from the retailier, so i am a happy with that
The only good thing with orange was conference call, i.e you might have 1000 mins u call upto 5 people at same time and mins come off ur allowance as if u calling 5 people at same time. thats the only good thing with orange. other networks don't do conference calling like that, apart from 3, which i would never go to.
[ This Message was edited by: Mr Miyagi on 2007-09-21 19:39 ]
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Posted: 2007-09-21 20:38:08
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ahhhh orange billing...
had a fit at them today actually...
on my b'berry was getting 30mb for $8.. they essentially decided I was getting too good a deal so put me on 6mb for $11.75..
good job orange but I use upwards of 20mb a month.. so I get charged $45 extra this month for data use and all they can say is sorry!?!
GRRRRR...
Sanjiv will be getting a letter from me.....
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Posted: 2007-09-21 22:34:42
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What pisses me off though is that mphone has 2 browsers when I thought I was browsing thru wi-fi my phone was conecting to the 02 Website thru GPRS this happened a few times and in this result ive used up 11MB this month costing me £26 im so not happy lol
it's best if you don't GPRS fullstop then that way your bill is only £25 per month lmao!
Fatreg complaining will it get you anywhere?
02 seem not to give a rats ass..
2 Email complaints they said there responded to the first email which I never recieved!!!! the next 1 I get there telling me they can add a bolt on to my account
ive responded back about my Pac code im not amused by them!!!!!
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Posted: 2007-09-22 00:46:11
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what i don't get missuk, that i know you like complaining about o2 a lot about your gprs, just simply not use the service if you are complaining about the charges, and if you are not getting a reply by email and note that a company as the size of o2 gets hunderes of emails per day, why not write, and if you do write to them, you will get a reply within 14 days, instead of complaining of not getting replys back by email, iam sure they will get back to you eventually, but i would write if i was you,and simply not use the o2 gprs service if you find it expensive.
i get really annoyed at people going on about a company's service, i mean if you don't like it, or don't agree with it, simple dont use the service.
[ This Message was edited by: mr miyagi on 2007-09-23 13:15 ]
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Posted: 2007-09-23 14:12:59
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I rec they didn't like me asking about Pac Codes and are now not replying back
they've taken there cash for th bill so I don't have a leg to stand on anymore, if I was to do a letter complaining they prob just use the same as what they wrote in the email!
I guess cos ive not got long to wait before I can leave is wait till then and if they say anything about me leaving then i'll just explain why and get it off my chest!!!!
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Posted: 2007-09-24 01:13:52
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The "my son wants to join Orange" saga that started a week ago Friday! Still no phone. Rang today. Sorry, your order was cancelled last Wednesday. Who by? We don't know. Can I speak to someone? You'll have to ring Customer services on 150. Can't do that, I am not an Orange customer. Oh, well you'll have to ring Customer Services on this number. My son - but that is the number I am talking to you on. Ah - well, you'll have to ask for Customer Services. My son - I did when I started this call.
Obviously, the pantomine season has started early this year!!!
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Posted: 2007-09-24 13:58:50
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orange have always been good to me, my billing stopped working this month but they said it wud be working in a few days and it did, i lost my handset received a new one the next day, my lost handset was returned to me they ask me to return it and they send out a envelope without costing me to return it.
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Posted: 2007-09-24 14:38:43
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