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^^ top up by £30 and get free unlimited texts...
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Posted: 2008-02-05 22:19:39
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I had a chat with retentions last night and the guy indicated that on Panther packages where you get the unlimited option they will be adding unlimited data as one of them (which would actually be unlimited as long as you didnt take the piss - like O2's current data bolt-on for £35+ 18 monthers). He did say it would be 2 - 3 months maybe even as long as June before they would be released.
Anyone got any ties at Orange that could chase this up as I am out of contract now and seriously considering jumping ship to O2.
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Posted: 2008-02-22 09:45:18
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Jumping ship to o2 was the best thing i ever did. Halved my phone bill and get twice as much minutes and texts and unlimited data
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Posted: 2008-02-22 10:09:32
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@Fatreg
Hans Snook left and joined CPW when he was in charge it was a customer service focused company and it has been down hill ever since. Remember how Orange used to win the JD Powers award every year? no idea when the last won it though, shame as i used to be with Orange from the start and connected literally thousands of phones to thier Network also used to get on really well with their Mobile Data guys.
I never really got why Hutchinson sold it only to come back with 3 a few years later. i mean it's not like they needed the money at the time and all that hard work making it the best all went to waste. Orange in thier day where untouchable and where the first to introduce per second billing to, actually a lot of the things we have today where first brought to market by Orange. They really where a truly innovative company with the best Customer Service by far what they know call Premier used to be basic customer Services back in the day.
Marc
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[ This Message was edited by: Dogmann on 2008-02-24 08:33 ]
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Posted: 2008-02-24 09:33:20
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Oh I know Marc, having worked for them for 6 years from 2001-2007, I saw the decline of Orange and it's been a fairly rapid transition, as you say, it's due to Orange that a lot of things are taken for granted these days, per second billing, HSCSD, no lifetime on pay and you go top up and other such wonderful things.
It really needs for another Hans kind of character to turn up, Sanjiv and Orange just aren't performing as well as they can do, as denoted by JD power awards, If i remember correctly, 2002 was the last time Orange won it, they now seem happy enough to finish 3rd....as you say the CS is awful now, I luckily only ever speak to premier or executive, but even premier aren't always as good as CS used to be, I've had lots of missed call backs, billing issues and answers and outcomes that I'm really not happy with, but i live in hope that someday soon they will turn things around and progress to a better CS, I understand they are concentrating on convergence at the moment, what with Orange broadband and Orange Unique phone, but they appear to have lost sight on the normal phone side of things.
Still no new data tariffs though!!
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Posted: 2008-02-24 10:57:05
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Worst still, that new voice.
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Posted: 2008-02-24 11:01:10
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oh, she is a proper pikey! god knows where they got her from!
Luckily I only hear, welcome to Orange!
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Posted: 2008-02-24 11:11:46
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She tried putting a curse on me once for not topping up
Custome sevice is bad and you have to PAY. As if it weren't already expensive/ Voicemail is a joke too.
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Posted: 2008-02-24 11:14:55
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Well they have added 250Mb data bundle for free onto 18month+ contracts on the Panther tariff. Be interesting to see if I can completely use the features of my Tytn on it.
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Posted: 2008-03-05 22:37:20
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^^ that's one of the "unlimited" bundles you can add, it's not free on all panther tariffs unless you want that as your benefit..
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Posted: 2008-03-06 00:10:36
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