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< Esato Forum Index > Sony Ericsson / Sony > Symbian phones > [Updated] - P990 CDA change voids warranty ! - this is CRAZY!!! Bookmark topic

I know its not a P990 but back when I was using a K810 (June-Sept 2007)
I used Davinci to put debranded Europe2 software on the phone.
The camera lens switch broke on the phone and I sent it off to the repair center that told me to (Khane & Nagel).
After a week I got the phone back and it had been fixed and also had the software reinstalled.
All done under warranty with no problems at all.
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Posted: 2008-03-18 02:55:07
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Not being funny but when I debranded my P990i I was made aware that to debrand it would void the warranty and that should I need repair work to be carried out that rebranding it would need to be done before sending it off, all that has happened here mate is that you were caught out, there are enough warnings before hand and it seems like your IMEI has been noted.

Best thing would be to see how much they will charge to fix it for you!
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Posted: 2008-03-18 09:07:16
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Ok the whole argument was that the software is not so different to what it came with, and its still SE software so what does it matter? But the way they see it is that if you've done any kind of modding, etc, then the cause of your fault could have been what you did. So they won't fix it. The warranty only covers faulty workmanship, etc. If they see you've messed with the phone, well then your messing around may have screwed it up, so why should they fix that?

And Nanu is right.

Also, you honestly think that going to court will solve a thing? The warranty states the conditions and you have broken them. You had good warning too. It will cost you more to go to court than your phone and you won't win anyway.

I don't mean to sound harsh but that's the way it is and everyone knows it!
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[ This Message was edited by: Muhammad-Oli on 2008-03-18 08:26 ]
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Posted: 2008-03-18 09:17:01
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@Nanu

They won't fix my phone at all! Even if I pay!

@Muhammad-Oli

I broke the warranty conditions? I don't think so and they'll have to prove it to me. That "everyone knows" is nothing. What counts is what is written in the warranty and the laws. Even so, you think this is a way to treat clients? They simply say they won't fix my phone and present no other solution? Besides, they broke 5 more keys while (not) fixing it, doesn't this count? Couldn't they simply admit that and say "what the hell, let's fix his phone, we've screwed up". I've never been treated so bad...
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Posted: 2008-03-18 11:06:23
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Anyways...

Do you guys think they track the IMEI internationally? Maybe it's just here in Portugal, because wherever I put my phone to be fixed, it'll always be sent to the same place in Porto. Maybe if I put it to fix in Spain, they won't know about the debranding (now it has the original CDA and firmware).
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Posted: 2008-03-18 11:13:50
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That's nice. Professional and careful..

Imo, go find another authorised repair- shop. Explain the entire thing to them, hope they're not assholes, and pay some sum of money to get the phone fixed.

Then, when you have the phone working again, and a receipt for a specific type of repair, take that receipt to SE, and complain loudly and passionately about the service you received on the first shop, noting that the repair needed had nothing to do with the software.

Then wait, and do it again if you don't hear anything. Always entertaining when they know it's up to them, and you're not really in a hurry.
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Posted: 2008-03-18 11:17:29
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From the Sony Ericsson warranty conditions:

[...]Nor does this warranty cover any failure of the product due to accident, software or hardware modification or adjustment[...]

[...]Tampering with any of the seals on the product will void the warranty[...]

Now I bet that the encoding of the file structure and software is considered to be one of the seals, so the warranty clearly states what you can and can't do. Youll find it written quite clearly at the back of your manual.

Of course they won't fix your phone. Anyone can tell you've disregarded the conditions of the warranty. They will however offer to fix it for a price, so they are presenting another solution.

Regarding the broken keys, they just won't care anymore because the product is not really listed with them anymore because they have no responsibility due to the warranty being voided. Its like letting someone borrow your phone and the dropped it. You could take it up with the authorities in this case, but there is no proof.

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[ This Message was edited by: Muhammad-Oli on 2008-03-18 10:19 ]
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Posted: 2008-03-18 11:18:09
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lol. Software seals.. Sure you're not working on SE support?

As for destroying equipment not covered by warranty - it's not their property, by contract or otherwise. They have absolutely no defense.
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Posted: 2008-03-18 11:27:22
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Lol nah I don't. I'm just saying what I know SE will say. Their warranty conditions are rock solid. You can't argue!

And sure its not their property, and they have no defense. But the owner has no proof either. Its like at my work, a female co-worker was caught stealing heaps of stuff on camera and we were going to take her to hell and ruin her life in court, but the stupid regional manager lost the footage and so we had absolutely no proof, which means no ground to stand on in court. We could do absolutely nothing.

The cow got away with it, and good on her. SE are going to do the same here. Its bad, yes, but nothing can be done.

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[ This Message was edited by: Muhammad-Oli on 2008-03-19 12:08 ]
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Posted: 2008-03-18 11:41:14
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I guess you're right.. But in a way I think it sounds too much even for SE to suggest that he - supposedly - wanted to fix the stuck jog- dial. And then got so mad after they didn't fix it, that he destroyed a few more keys - just to show'em. And then sent it to a different service- center and paid money to get the keys fixed again. All because just getting the jog- dial fixed wasn't simple enough, and didn't take long enough. And just wouldn't be irritating enough for the customer, who likes to torture himself just to make SE look bad.

I mean, I wouldn't put it past them to just pretend like nothing. But it sure wouldn't hurt torturing them into giving a definitive answer on either 1. whether the warranty breaks on clear hardware issues after tampering with the firmware. or 2. that they're not responsible if one of their service- centers treat customers like crap.

Amd I'm sure it would be excellent to accompany the launch of the g- series with a story like that. "SE cares for their customers, sort of, kinda". After all, SE is going to have soo much to go on when it comes to the g- series - after the p990 fiasco and the ongoing p1 support failure.
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Posted: 2008-03-18 13:37:42
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