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Ok, just to make this clear, all phone shops do it.
Do you have idea just how much money would be poured down the drain if every single phone we opened to show a customer (after all, their parting with alot of their hard earned cash and deserve to see what they're buying), had to be sent back and not sold to anyone, we'd all go bust much quicker than we probably already are.
Plus, most phones you buy have been sent back to the manufactuers due to people bringing them back within 14-days due to 'not liking' the phone, and then re-packaged and have their software reflased, and are then resold.
However, when they ARE taken out of the box to show a customer and are put back on the shelves, they're supposed to have their memory wiped and restored to factory settings.
Best hint is check the seal, if your not happy get them to change it in the store before you leave, you'll be dammed if they change it in store (do you have any idea just how much a return of a phone that expensive affects the person you bought it from? Just because there's a couple of photos on it? Nice Christmas spirit, by taking a fiver or so away from them).
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Posted: 2008-12-25 20:49:33
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On 2008-12-25 20:49:33, Daedalus85 wrote:
Ok, just to make this clear, all phone shops do it.
Do you have idea just how much money would be poured down the drain if every single phone we opened to show a customer (after all, their parting with alot of their hard earned cash and deserve to see what they're buying), had to be sent back and not sold to anyone, we'd all go bust much quicker than we probably already are.
Plus, most phones you buy have been sent back to the manufactuers due to people bringing them back within 14-days due to 'not liking' the phone, and then re-packaged and have their software reflased, and are then resold.
However, when they ARE taken out of the box to show a customer and are put back on the shelves, they're supposed to have their memory wiped and restored to factory settings.
Best hint is check the seal, if your not happy get them to change it in the store before you leave, you'll be dammed if they change it in store (do you have any idea just how much a return of a phone that expensive affects the person you bought it from? Just because there's a couple of photos on it? Nice Christmas spirit, by taking a fiver or so away from them).
Surely phones that are returned to shops are not resold as new phones but Reconditioned or 14 day returns, if so I've no problem with this as you know what your buying. To be perfectly honest I think this is more of a problem with the latest phones as customers want a play and shops are eager to impress and make a sale.
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Posted: 2008-12-25 21:01:58
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Not as refurbs, the ones that are broken or faulty are, but 14-day returns aren't faulty therefore aren't refurbished, just made to look like new, as they are (we also dont accept them back if theres a single scratch on them, for that very reason.
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Posted: 2008-12-26 00:03:04
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Well yes I can understand that, once bought a 14day'd Motorola razr a few years ago, not long after it came out, it was totally as new and unmarked but it had been re-boxed into a plain white one and the handsfree/headset was missing, I suppose for hygiene reasons.
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Posted: 2008-12-26 13:45:15
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Muhammad-Oli Posts: > 500
Ok sure, phone shops do open up phone packages to try to get customers to buy them, but I had a shocking experience with a well known retailer in New Zealand (First Mobile).
I bought their only W910i they had in stock not long after its NZ release and took it home excitedly. When I got it home I turned it on and went through the menus and files only to find images from some old guy's holiday in a nearby bay. There were pictures of landmarks and of the guy posing with his friends. The phone also had no protective plastic covers and there was a very bad dent in the bottom of the phone. I quickly realised that the shop had sold me a returned (and faulty perhaps?) phone and I was very pissed off. I went back and they took half an hour to sort it out (pleading innocence) and then they gave me 10 minutes to drive across town to another store to pick up another one.
What's more, a woman that was in the store being served when I first bought the phone was still there when I went back over an hour later. She was obviously very very pissed off at their slow and incompetent service too. Useless.
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Posted: 2008-12-26 14:08:16
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Do as I once did, take the phone back, kick of alittle, demand a replacement + £20 cash back and all will be well
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Posted: 2008-12-26 18:01:07
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On 2008-12-26 18:01:07, Paul_C wrote:
Do as I once did, take the phone back, kick of alittle, demand a replacement + £20 cash back and all will be well
ROFL, omg, do you REALLY think that will just 'work'? Listen, I've been doing it long enough to know that any shop worth their salt will simply stand their ground (rules are rules, its not like we set them, and why should we all get bollocked and break the rules for one customer who prolly won't care that much) and then all laugh about you behind your back when you've gone.
I find it part funny, part rather stupid when people think it's a 'good idea' to go in and kick off about something that can be sorted, but only within various rules and regs. We can't just do something because you say so.
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Posted: 2008-12-27 09:27:44
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What shop do you work for?
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Posted: 2009-01-09 22:22:57
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