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< Esato Forum Index > General discussions > Other manufacturers > Retailers concerned over N97’s high returns Bookmark topic

There are plenty of N97 in the return bin for you to pick up.
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Posted: 2009-08-30 22:43:27
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Quote:
On 2009-08-29 23:02:23, carkitter wrote:

Wait, wait, wait a minute here.

Who said there were build quality (hardware issues) or cheap and unsatisfactory materials being used in it's assembly?
That is not what the post says.

It says there are firmware issues - freezing and crashing of Apps.
SE had firmware freezes with early production models of the now much loved K750i.

I'm sure Nokia will come out with a countermeasure in time...

jesus.. Your a real hog ain't ya. And yes. . The obvious conclusion to draw from this would be that nokia would sort it out at some point. Well done.
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Posted: 2009-08-30 22:46:00
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There is only one build quality issue I’ve heard that scratching on lens due to lens cover.
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Posted: 2009-08-30 23:11:41
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i've had my N97 for two months now. i am by no means a nokia fanboy. in fact, this is the first nokia i've held on to for more than a couple of weeks in over 10 years! the only reason i went for it is because UIQ died, i despise WinMo, and i'm not a hairdresser, therefore am not qualified to own an iphone.

from my experience, i can tell you that there are no real build quality issues that i've seen. some people complain about the use of plastics instead of metal in its construction, but that's really more an aesthetic issue as there are no real problems with the plastics (creaks, etc.) some complain about the lens scratching, but if you regularly clean the camera area and don't allow dirt to accumulate, that takes care of that too. the only real hardware/design issue for me is that nokia should have given the N97 more RAM. that would have prevented the shutdown of apps when you have a lot of them running and improved stability.

however, after the first few days of owning the N97, i concluded that this would be a phone that would experience a lot of returns. i did experience a few freezes and crashes in the first few days until i got the hang of S60 and what is was trying to do. more importantly, the OS is not intuitive or very clearly laid out. i couldn't believe how i had to refer to the manual so many times just to do simple things, such as setting default numbers, since in many cases, it wasn't obvious how to do some things and/or i had no idea if the phone was doing what i wanted it to do.

what really pissed me off and almost made me throw the thing against the wall several times is for some unknown reason, to me at least, the phone would move back all the birthdays by one day on either my calendar or contacts, or both, and it did it quite a few times! mind you, i never changed the time zone on the phone. if i didn't have my PIM data backed up elsewhere, then i would have probably smashed the thing to bits!

since then, i have learned how to manage the device, tweak it and use some 3rd party apps to keep it purring along smoothly. and with the new firmware, it is now quite stable and more zippy. i haven't had a freeze or crash since i upgraded it. the hardware is quite good actually, and i am now pretty happy with it and shall hold on to it for a while yet. but i constantly backup my data, just in case that evil birthday bug reappears.

having said all that, the reason why i knew there would be a lot of returns is that i have been able to figure this phone out and get it running in its sweet spot. but the majority of people out there are not half as technically inclined as many of us here at esato are, and/or do not have the patience to take a deep breath and give the thing a 2nd chance and try to figure it out. if they did, they could have been happy enough with it in the long run.
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Posted: 2009-08-31 03:37:55
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Whoops, I guess my sarcasm detector was broken at the time.
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Posted: 2009-08-31 08:37:49
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must have been...i took it as a moan..moving along. .
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Posted: 2009-08-31 12:15:00
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Senninha I completely agree with you on all your points especially about giving the operating system a chance. Symbian can be confusing & challenging first time & even more so difficult with a touch screen version. I myself prefer Symbian to WM & these days am used to it but not tried the touch screen ones yet. I agree people need patience & people tend to think everything is going to be simple & easy. Its a mini computer in many ways & will crash in early production & like you say its now better
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Posted: 2009-08-31 14:49:46
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Its just like the N95. Started off with loads of issues, but with every update got better and better, it even got new features, more RAM, longer battery life etc. . .and is now still one of the best Multimedia smartphones, even leaving the SE W995 in its dust in a lot of things. Im sure N97 will be the same, theres already another update on the way that will be adding more features and improving stability.
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Posted: 2009-09-01 10:52:12
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wow...

didn't expect this from nokia, i didnt believe it when my friend said he tried out a n97 and he said it was laggy as hell
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Posted: 2009-09-04 05:40:30
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Well i expect the hardware side to cause the return. I'm glad N97 hinge didn't had any issues, i was very pessimistic about the quality of this little thing. well for software issues nokia used to encounter lots of problem during the early days of S60 v3, but they managed to sort them out later at least. despite their lack of innovation in User experience, nokia pays alot of attention into software quality so this issue won't last for so long imo. at least N97 wasn't as bad as the first N95
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Posted: 2009-09-04 05:46:51
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