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< Esato Forum Index > Network operators > Europe > yet another "unlimited" data discussion - was: whats wrong with o2 retentions Bookmark topic

guys, haven't we had this "unlimited" discussion several times before with exactly the same comments and lack of agreement

...but isn't this topic actually about O2 retentions and their lack of consistancy?
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Posted: 2009-11-03 22:15:10
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Blimey you lot must be on your data plans all day i use a bold on o2. I hardly make any calls but am on twitter and Facebook daily so much so that i empty the battery on a daily basis. Prior to this i had a 3g iphone and used it to the same extent and in nearly 2 years have never once received an excessive usage text..
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Posted: 2009-11-03 22:18:45
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Yes we discuss again. To clear things up i spoke with a friend in an O2 store near me. She said even the new pay and go text and web tariff IS unlimited. You just get warned of any over the top usage. So if pay and go is unlimited so will be contract. Cleared up. Ok
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Posted: 2009-11-03 22:28:00
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Like masseur said, its good to keep on topic. But then i had the same unlimited web discussion with O2 in recent months when they called me. So heres my story.

I took out a 12 month contract in January 2008 for a Nokia N95 8gb. After a year had gone by back in January 2009 O2 called to offer an upgrade. I told them i had heard about the announced N97 from Nokia. Obviously not released until June 2009. They promised me that come June i would receive my N97 and to keep paying my contract since they could not offer me a decent replacement which lived up to the N95.

Then the retentions department called me to offer me a new phone in August. I said i wanted the N97 which i had waited since when it was released in June. They said they would not be offering the N97 and have no intention to do so.

I then pointed out to them they promised me the phone upon its release way back in January. The poor retentions rep on the other end of the phone had no idea what to say. He apologised on behalf of O2 and said the retentions rep should not make promises O2 cannot keep. In other words they had me paying £40 per month for nothing. I should have stepped down to a 30 day simplicity contract but needed the extra minutes.

And now for the data footnote. As a way of keeping my custom i demanded O2 include free unlimited internet at no extra cost. They wouldnt, but said even if they did it would still have the same 500mb usage limit. So unless something major has changed at O2 in the past 2 months since that phone call my opinion based on what O2 say when i call them, what CPW tell customers when setting up new contracts, when you read it on point of sale material in stores, when its posted all over the O2 website, when its in all terms and conditions, well then my opinion is that O2 do not offer unlimited internet as people can claim.

Phew, long post for such a damaged pc keyboard as mine !


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Posted: 2009-11-03 22:54:31
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We've all always been told what I said above, so what else would you like me to think? We've even researched it as we've had customers kick up as much as a stink as the people on here, and we've found out to show them.

The possibility it those of you getting the texts may be on an older version of the unlimited web bolt on, prior to the iPhone. One of Apple's stipulations was that O2 make unlimited truly unlimited, so they did.
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Posted: 2009-11-04 00:22:15
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But the retentions dept told me this well after the 3GS came out. Its still on the O2 website..

Its still in the shops point of sale material and in all terms and conditions..

Or maybe its true and O2 just dont want anyone to know in fear of people crippling their network with always-on 3g connections ?
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Posted: 2009-11-04 00:28:19
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Lol, I'd love you to show me where it is in our POS and out T's & C's then.
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Posted: 2009-11-04 08:27:42
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Lol im not trying to disregard what you're saying as though its false, but everything speaks otherwise.

Ive just checked the O2 website to see if their policy has changed and found something worse:

O2 Web Bolt On

The O2 Web Bolt On allows you unlimited use (subject to this excessive usage policy)...

... If O2 reasonably suspects you are not acting in accordance with this policy (including where you use an atypical volume of data as compared to normal users of the O2 Web Bolt On, which will normally be less than 200MB of usage within a one month period), O2 reserves the right to impose standard browsing charges (see http://www.o2.co.uk for details), impose network protection controls which may reduce your speed of transmission, remove the O2 Web Bolt On from your account or disconnect your tariff at any time, having attempted to contact you first.


So now its 200mb per month ! OMG !

see O2 T&Cs

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Posted: 2009-11-04 09:55:20
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So if Oranges 750mb is paltry what is the 200mb O2 ?

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Posted: 2009-11-04 10:06:52
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About 2 hours of full facebook browsing !

Anyway back to topic as i think im annoying masseur too much.
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Posted: 2009-11-04 10:09:32
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