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the responsibility for checking coverage lies with the person buying the contract and not the operator. They have a coverage checker on their site and their customer services can check it for you on request.
They really have done a favour by cancelling it early as they are under no obligation to do this. You agreed to the T&Cs of the contract which state that certain features rely on the network signal and that Vodafone cant be held responsible for any poor coverage or loss of services pertaining to said poor signal.
And to confirm the Phone and SIM is the property of the Network until your agreement period is over.
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Posted: 2010-06-09 13:59:12
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On 2010-06-09 13:59:12, voda_jon wrote:
the responsibility for checking coverage lies with the person buying the contract and not the operator. They have a coverage checker on their site and their customer services can check it for you on request.
They really have done a favour by cancelling it early as they are under no obligation to do this. You agreed to the T&Cs of the contract which state that certain features rely on the network signal and that Vodafone cant be held responsible for any poor coverage or loss of services pertaining to said poor signal.
And to confirm the Phone and SIM is the property of the Network until your agreement period is over.
Very well said. I was actually about to say the same thing. Anyway, at least it's all over now and you are on a new contract from a different carrier and you know better now than to get another contract with them ever again.
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Posted: 2010-06-16 01:42:27
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I just cancelled a contract with 3 for the exact same reason. Because I was able to terminate the contract without penalties this was them admitting that they had failed to meet the contract so they allowed me to keep the phone. I know it is a different network but surely it will be the same?
In my instance it was a £300 phone after 3 months of £20 with one month free while they examined paults so they effectively gave me £260?!
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Posted: 2010-06-25 23:50:06
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When you sign up for services you are provided a discounted phone in exchange for a 1 or 2yr service agreement. How much you pay for the phone is directly related to the revenue they expect to recoup from you over your tenure as a customer. If you cancel within 30 days (for most carriers) you MUST return the equipment in order to get out of the contract usually at no cost to you (other than maybe a restocking fee for the device). If you however exceed the aforementioned "trail" period you are considered a "customer" and the device becomes your property. If however, at any time after the 30days, you decide to terminate your service contract (willfully or otherwise) that is when your termination penalty comes into play. You are in essence paying that "cancellation fee" to recoup their lost revenue for having provided you the equipment at a lower cost and your not having completed the contract. You keep the phone hence the reason some carriers have termination penalties up to $350 USD.
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Posted: 2010-07-15 15:05:12
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