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> Now this is what I call service from SE :-)
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Now you all know why the SE company is going down the drain...they keep giving out a lot of stuff to satisfy buyers, adding further to costs. I'm not buying this stock anymore! But since you all rave about SE so much, I suggest invest and buy their stocks to keep their ship above waters..coz right now...the ship is sinking...and sinking FAST!
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Posted: 2003-02-06 08:30:00
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@Stlblues, The clue is in the name...BLUES
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Posted: 2003-02-06 10:36:00
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WOW!!! that's a happy story indeed!! i imagined u would haf bitched big time to get that sorta royal treatment (not to mention the freebies)...but i guessed it was well worth it
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Posted: 2003-02-06 10:48:00
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Now,let's see my not so good story with SE.
I bought my T68i in June 02.Not very common on those days.
I've seen many firmware coming and going. I have R2A014 (many bugs) in my phone, so 2 weeks ago I decided that I should update my phone.This was middle of January.
I knew that the upgrade had to be free.
So, I asked SE about an official service center. They pointed me CONNEX, which here, in Romania is the most important GSM Network.
I went to the CONNEX service point, and they said that they cannot upgrade my firmware for free.They also said that nobody comes with this kind of requests to them and that I'm the only one.
They wanted to charge me 10$ for this.I didn't accepted this because my phone has 1 year worldwide warranty.
I am an unhappy SE customer now because of this.
I want to buy a P800,but since I had these problems with a simple firmware upgrade,what they would say if I would go to them and ask for a P800 upgrade/repair.
So, this is my sad story.Romania really sucks in terms of support etc.
sosojerk,an unhappy SE user.
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Posted: 2003-02-06 13:15:00
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@Sosojerk, Maybe you should just point out the faults & ask for a warranty repair & they would then probably do the upgrade because it`s the cheapest way for them, also maybe explain to SE your problems.
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Posted: 2003-02-06 13:23:00
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Tony,
I did this.
I exchanged at least 10 emails with that f-u-c-k-ing CONNEX and at least 3 or 4 with SE about this problem.They all promised me a free upgrade.
Right now I am just sad and dissapoited about SE,not nervous.
They seem not to care.
BTW,I forgot,
I am a SE fan.Love P800.
But I had also 4-5 Nokias before and I was able to upgrade the SW at a Nokia center.Never had such problems.
It seems to me that my 1 year SE warranty here is this asshole place called Romania is just a toilet paper.
Your bored smurf.
Your dissapointed SE smurf.
[ This Message was edited by: sosojerk on 2003-02-06 12:44 ]
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Posted: 2003-02-06 13:30:00
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yeah, I know that strictly seen, I could've asked for another phone, but the people there said that this wasn't applyable for my phone. Cause it was only a software problem, not a hardware problem
anyway, I don't mind, I got all the cool stuff so
and SE won't die that soon ... the only downpoint I think they have is their announcements .... . They announce a new product almost 3/4 year in advance, and always say it will be ready in a few months
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Posted: 2003-02-06 17:49:00
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