Sony Ericsson / Sony : GPRS, WAP, MMS and Email setup : 02 MMS problems - "user barred" msg
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GPRS, WAP, MMS and Email setup
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What happens is when you ask for them to enable MMS on your phone they do two things: enable GPRS and then enable MMS.
Your phone should be GPRS enabled almost instantly (you will probably need to switch your phone off and then on again.
Once they have recognised that your phone is GPRS enabled they will switch on your MMS which can take up to 24 hours. Check to see if you have GPRS and then wait a day or two to see if you get MMS setup. If not then you will need to contact O2 support and get them to pull their fingers out.
If you want to email them then use this address:
mycare@o2mail.co.uk
I also copied my email to their complaints department:
complaints@O2mail.co.uk
Good luck,
Phil.
[ This Message was edited by: phil.n on 2003-03-24 12:20 ]
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Posted: 2003-03-24 13:19:00
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remember - dont phone them! its expensive and even if you call the 08705 259933 number they are a waste of time.
the email support take a few days to reply but sort it out perfectly.
kwel
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Posted: 2003-03-24 19:05:00
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I think O2 have not got a clue. I have GPRS enabled but they tell me I can't have both. Just received my bill & noted that my tarrif is O2 400 MMS. On top of that they are refusing to answer my emails. Just mailed them again and advised that I'm witholding payment until I get a response from someone that knows what they're talking about and they start responding to my emails.
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Posted: 2003-03-28 01:08:00
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@nsingleton
Woo, harsh
If anyone is having problems with mms on prepay, tell me whats up and I'll get it sorted!
Jalu - at work tonight
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Posted: 2003-03-28 20:08:00
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Yo!
Had this exact same problem again. I called O2 twice because the first one was being a complete prick...he said that 'you can't use GPRS on Pay and Go'. My ass!
Then I phoned the second time about MMS and GPRS, and she said it will be fully operational in 24 hours. B****cks to that! I tried 24 hours later and my T300 said something like 'Settings incorrect - recheck'.
Basically, I am still stuck on the MMS bit. I also HATE them when two different people give you different versions.
I am
and tired of this now!
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Posted: 2003-03-29 14:32:00
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@ardman
We add GPRS, have to leave that 24 hours then add MMS.
Your settings might still be incorrect - have you tried sending them out from the
site?
Try accessing GPRS too, see if that works for you.
Jalu
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Posted: 2003-03-29 15:17:00
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I have no probs with GPRS. The idiot I spoke to said I couldn't have both as their wasn't enough memory on my SIM card to store the settings. It will be good to speak to someone from O2 that actually knows something about phones.
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Posted: 2003-03-31 00:24:00
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@nsingleton
If you're on o2 prepay, PM me sometime, I'll get you sorted.
Hell, I managed to get *mine* sorted
Jalu - O2 Employee, proving the company isn't *all* bad
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Posted: 2003-03-31 01:54:00
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@Jalu
Hi, would you be able to tell me why the website
www.accountmanagement.o2.co.uk won't allow me to sign in with my phone number. It forces me to use my membership number.
Really quite annoying cause i can't memorize it.
Thanks,
OWEN
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Posted: 2003-03-31 02:13:00
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@o44wen
I'm afraid I honestly don't know, all I can say is that it works for me...
I don't have any details for that however, all I can suggest is that you use the "tell" or "ask" section of the site to find out.
Jalu
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Posted: 2003-03-31 19:39:00
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