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GPRS, WAP, MMS and Email setup
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Have anyone found a solution? I have R2F and i can't send nor receive any mails.
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Posted: 2003-10-03 12:22:13
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Had the same problem. Brand new P900 on Vodafone, all email accounts set up properly, but I kept getting "activation rejected". Opera didn't work despite the standard browser working fine. I spent approx. 3 hours on the phone with vodafone customer service:
On the service provider side everything was fine: GPRS set up, email via GPRS enabled, etc.
On the network side everthing was fine: phone was registering and GPRS working. Had to do countless hard resets, switch phone on/off, call back after 10 min and go all over the same thing again with a different person.
It drove me totally mad as the reps were totally clueless and made me look like an network/data expert. I knew that it must be something with my vodafone account settings, but they kept insisting that it must be my email settings on the phone and the fault lied with me. As a last desperate attempt, I made my way to the Vodafone "Experience" store on Oxford Street and explained my problem.
I tried to keep my calm while the guy was tapping around in my email account settings, knowing that they were absolutely correct. When after downloading new email settings from the sonyericsson site it still didn't work, it finally dawned on him that it might be a network thing. So he checked his customer management software on the PC and everything was there: GPRS, email enabled, etc., the same screen as the reps can see when you call Vodafone Customer Care.
Now it's getting interesting: He called up Customer Care himself and told them to "enable the APN", and guess what, it worked. Now apperently, the internet APN has to be enabled and gets disabled each time you change your tariff. Apparently, Customer Care Reps cannot see this on their screens and even if they could they wouldn't know what to do with it. To them, everything looks fine to them as does to the guys on the network side.
So I spent HOURS f*****g around with incompetent Vodafone people, knowing that it was somehow their fault and constantly being treated as if the problem was on my side.
Moral of the story: Probably everyone in this forum knows more about phones than a Vodafone Customer Care Rep, don't let yourself be told that everything is fine and should be working, and aks them to "ENABLE THE APN"
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Posted: 2003-12-08 16:44:37
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Thanks a lot!! this worked brilliantly for me- after spending 20 minutes telling vodafone that i did NOT need to speak to the billing guys, but to the guys that actually understand the network
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Posted: 2003-12-09 14:19:48
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