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Okay so you have tried all the following with no results:
1. Used the latest version of PC Suite (ver 2.1.1)
2. Installed PC Suite after uninstalling the firewall s/w and disabling the virus checker
3. Ensured that the Syncstation was not plugged-in while installing PC Suite (and only plugged-in to the USB after a reboot)
4. The USB you are using is not a USB hub
5. You have enabled the COM port selected by PC Suite using Control Panel/Phone Monitor
One more thing to check on the P800. On Control Panel/Connections/Cable ensure PC Link is selected and not Modem. Also try to delete/remove the USB COM port to force a re-instlaation of the USB drivers, in case these were corrupted initially. I have only seen this once before and that was with friend who had the latest version of XP Home. If you are using XP you need to have SP1 loaded.
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Posted: 2003-12-26 00:58:41
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I have just noticed that in system properties there is a yellow exclamation next to Usb Cable DCU-11 and in properties it says 'the device is either not present, not working properly or does not have the drivers installed (code 10).
I have tried reinstalling the drivers, could it be that the ones I have are corrupt. If so then could someone send me the ones they are using to;
kelsey.munro@ntlworld.com
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Posted: 2003-12-26 11:31:08
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See post by Fear-Factor above, he/she has given a link to where you can down load the USB driver.
The yellow exclamation probably means there is a conflict. Delete/remove the COM port, re-boot and then try to plug-in the Syncstation and hopefully this will resolve the conflict.
Also, sorry, not sure why I asked about XP in myt last post, given the title of your thread!
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Posted: 2003-12-26 12:19:44
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i have now fixed the problem by buying a memory stick reader, thanks for all the help though.
kem
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Posted: 2003-12-26 15:21:37
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hey all iv got a dif. prob! my syncstation works fine but now when i try to connect to the net i get a "communications port busy error! any ideas?
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Posted: 2003-12-26 15:59:00
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