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< Esato Forum Index > Sony Ericsson / Sony > GPRS, WAP, MMS and Email setup > gprs, mms, wap settings for Bharti Airtel in India for sonyericsson p900 Bookmark topic

i subscribed to airtel(punjab) GPRS on 24th last month,the customer care didnt even care to inform me after gprs was activated.let alone sending me the settings,but after a week or so they deactivated gprs without any reason,i called cuctomer care about 10 times,all i got were false assurances.till i visited their corporate office.got activated after 2 hours,again deactivated after couple of hours.i have just requested airtel to deactivate the stupid service.
if anyone out there is not having any problem with airtle gprs.just consider yourself lucky
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Posted: 2004-04-13 13:03:21
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and airtel doesnt even give u wap on prepaid! And by charging 99 i suppose ?? ..only MMS
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Posted: 2004-04-13 18:50:11
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@Arsh_Dhillon
Im lucky buddy
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Posted: 2004-04-14 22:38:32
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Hi,

I've just written an email to hutch about my problem of being unable to access GPRS and MMS through my mobile. I am hutch punjab subscriber.

________________________________________

Hutch Guys,

I am your subscriber since july 2005 and so far your servcies have been good. But, recently, I am facing a simple problem of not being able to connect to internet through my handset. And all I expect from HUTCH is to send me the right settings for GPRS and MMS, however, you have choosen to ignore the customer completly. Okay, may be you can think I am just throwing away my anger upon you. Well, let me justify that. Here are the case numbers:


202126978 - 31 May
202125282 - 31 May
201100428 - 30 May
200787038 - 29 May
199658834 - 28 May
199031808 - 27 May
199027522 - 27 May
198597368 - 27 May
198197816 - 26 May
196895214 - 24 May
194904374 - 20 May
193122894 - 17 May

With the simple problem from last 13 days, what do you think am I stupid with whom you can fool around. I am not that simple. Let me tell you if the problem does not get resolved in 24 hours, then I am going to take legal course of action against your customer care services. I still don't know if it is possible or not, but again I am not going to give up and I will go to every end to make it happen and make sure that I make the life hard for you. I can even send mail/email to the CEO of Hutch. If you do not listen to my complaint, I will make sure that your name appears in newspapers and whatever I can lay my hands on.

______________________________________

This should be an eye opener to those who are considering is better than Airtel. I have also used Airtel and I think their customer care is pathetic as compared to Hutch. But now, this happened and I am actually concerned about my choice of "who is the best?". I come up with conclusion that no one is simply the best. A good service will eventually become poor if you ask them to do something which is beyond their limit.

Here is enough evidence to show that:

1. Airtel has problem that they never listen to customer genuine problems. They got to do what they got to do. I had this problem with Airtel Delhi as well as Airtel Punjab.
2. Now, hutch was good in Delhi and so far good in punjab but now it has become worst, because they are not able to handle GPRS requests from customers in an efficient manner. So, this is their limit.

If I have to choose connection provider, I will definitely study what the strong/weak areas of any service provider so that I don't get frustrated when connection providers don't deliver expected results.

By the way, I am using Sony erricsson W800i.

[ This Message was edited by: alightedme on 2006-05-31 20:51 ]
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Posted: 2006-05-31 21:50:56
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can any1 plz tell me that for using bharti airtel EDGE service in mumbai we need different settings i.e. different from airtel gprs. if so will u plz forward me those settings to ajinkya_et1@yahoo.co.in
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Posted: 2007-09-22 11:23:32
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settings for edge are same as that for gprs, but the phone should support edge...
for mms send MMS to 2567, LIVE for Airtel Live, MO for Mobile Office, NOP for nop...
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Posted: 2007-09-23 12:27:00
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