>
New Topic
>
Reply<
Esato Forum Index
>
Regional >
Americas
> SE clueless about status of my fon being serviced
Bookmark topic
Yes, I tried recalibrating my screen. It didn't work.
I was told it would be 5 - 21 business days before I got my phone back. If it is more, SE is gonna hear it. I don't mind being without my phone as I have a somewhat-acceptable replacement. But if they say 21 business days (I figure that means about a month) they had better get it back to me within 21 business days. (Yes, I'll be counting.) Otherwise, I'll be pissed.
But that means nothing to them, I know. They could care less whether I am pissed anyway - they already have my money.
I sent my HBH-60 away for service and they lost it! (I sent that to Ingram Micro - not Solectron.) They did, however, replace it with an HBH-65 though. After they approved the replacement, I had it in my hand within 2 days. (I was quite impressed with that.)
_________________
Google's Censorship Policies are a Bunch of Crap
http://suite240.textamerica.com
http://stopbush.textamerica.com[ This Message was edited by: richy240 on 2004-07-20 19:56 ]
--
Posted: 2004-07-20 20:53:57
Edit :
Quote
Residentevil Posts: > 500
I just got off the phone with SE (1.866.269.1152) and I got the same story still waiting for feedback. Need to wait 2 more days. I have been waiting for 25 business days now and they have not even started to repair the phone. This is discouraging. This is already the second time I sent it in. The first time it took 15 business days. I told them I will call them Thursday and not get off the phone until I have an answer then. I think they are drowning in phones. This is the phone number of Solectron in Morrisville. 919-941-2100. Has anybody tried that. I tried guessing e-mail of VP's of SE, but the e-mail did not go through. We need an insider here.
--
Posted: 2004-07-20 21:45:05
Edit :
Quote
Residentevil Posts: > 500
I found their website.
http://www.solectron.com/
They are just a contractor for many companies. Our phones are just a number there and are stored alone and in cold dark places. Nobody pays attention to them until it is their turn to be serviced.
--
Posted: 2004-07-20 21:54:47
Edit :
Quote
This is really bad.
You would think that
aftercare procedure would be good enough. Its such a bad turnaround on service.
I would understand 2-4 week period but anything more is very bad/wrong.
--
Posted: 2004-07-20 22:44:23
Edit :
Quote
Residentevil Posts: > 500
I think the service is better in Europe. We are the black sheep here in the US and always get the short stick when it comes to SE phones and services.
--
Posted: 2004-07-21 00:41:57
Edit :
Quote
I really doubt they are swamped with phones since it took them a week for me to send out my Z600 and get it back fixed. The second time at least.
--
Posted: 2004-07-21 14:27:31
Edit :
Quote
Residentevil Posts: > 500
How long was that ago?
--
Posted: 2004-07-21 21:17:31
Edit :
Quote
Residentevil Posts: > 500
After over 30 business days with no answer I complained to the BBB. Now they will get the sledge hammer out and pound on SE. I will wait and see what happens next.
--
Posted: 2004-07-29 18:48:36
Edit :
Quote
@Residentevil Please keep us updated on the result of the sledgehammering!
--
Posted: 2004-07-29 21:12:00
Edit :
Quote
Residentevil Posts: > 500
I will.
--
Posted: 2004-07-30 22:04:13
Edit :
Quote
New Topic
Reply
