>
New Topic
>
Reply<
Esato Forum Index
>
Sony Ericsson / Sony >
General
> T68i - Apparently no GSM 1800 reception
Bookmark topic
dunno if iz bein a bit patronising here but wat netwrk freq does ya provider use !?
it could be your SIM having a netwrk lock on it not the h/set which is why it will only pick up certain bands !
try ur SIM in diff hset or try diff SIM in ur hset
ph n i dunno bout u guys but iz\ always had a reply from SE site, lonegst iz waited 4 a reply was 36hrs
true.
--
Posted: 2002-07-29 10:25:00
Edit :
Quote
No nothing to do with SIM locks. Indosat M3 is a GSM1800 only network. The SIM works in my T28s with no problem.
Ericsson service centre admit it is not receiving GSM1800, but do not know why....
Still no reply from Sony-Ericsson, probably depends on which country you pick. If you try sending from Global page, the email bounces back.
I sent message to Indonesian site.
--
Posted: 2002-07-29 13:49:00
Edit :
Quote
Sorry to hear about your T68i problems, but I think your bad service may be country dependant as in the U.K. it is statutory that you are allowed to return your phone within 14 days and get a full refund (except for calls made) when you take out a new phone and SIM.
As for service in repairs, I have taken phones back to Vodafone Shops and Carphone Warehouse and have had my problem either fixed or a new replacement given under warranty.
The person who sold you your phone may have sold it as a grey import without warranty, either that or they are definitely out to get your money.
I think you need to call up Ericsson direct in your country, and complain about the Ericsson retailler you are having problems with - unless they are not authorised, in which case Ericsson may not agree to help you as the source of your "grey" phone may be from a defective batch that was sold cheap or similiar without warranty.
--
Posted: 2002-07-29 14:37:00
Edit :
Quote
Well got my T68i back. SonyEricsson confirm it is faulty, GSM1800 transmit circuit not working. Jakarta service centre cannot repair it :
1. First excuse we do not have the part...
So I said I will wait......, up comes 2nd excuse :
2. Unable to fix it - not surprising considering the manufacturing complexity, with surface mount and ball soldering.
3. Unable to replace, but " give us copy of passport, original warranty and overseas SIM card and we may be able to replace" . I gave in a passport copy and could provide a Pakistan and UK SIM.
This was overidden by SonyEricsson HQ in Jakarta !! Who obviously don't give a toss about their customers once they have sold the phone. No wonder their market share is disappearing, everyone else I know buys Nokia now. This phone is NOT a grey import, I have original receipt with IMEI number on it showing that phone was bought in the correct country (Dubai, UAE ).
The warranty lists an Indonesian number for a local service centre, but this warranty is not worth the paper it is written on. It states "return to original retailer or contact local customer service centre " . You are wasting your time contacting the local centre, the complexity of GSM phones nowadays is too high for repair if it is a non-trivial fault. It's a case of bin it and replace. ( They were willing to replace for 2million rupiah , more than half the cost of the original phone ! A phone which was 2 weeks old when the fault was discovered.
So beware, the warranty and global network of repair centres is a sham, certainly don't buy your phone from an airport duty free shop, where it may be difficult to " return to original retailer ".
The next hurdle I will have is to convince the Dubai Duty free shop that it does not work on GSM1800, but works fine otherwise - as far as I know there are no GSM1800 networks in Dubai , so I will not be able to demonstrate that the phone is faulty.
So I think it's a letter to the Jakarta Post newspaper, warning everyone not to trust their warranty if they move around the world.
--
Posted: 2002-08-03 07:07:00
Edit :
Quote
New Topic
Reply
