Sony Ericsson / Sony : General : K750i hardware problems - how to contact SE HQs?
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If they were software based problems i wouldn't mind and i would be waiting for a software update.
But i am talking about SERIOUS hardware problems.
Anyway..they(SE) called me on Friday to tell me that i should visit again the freaking service and i should have the phone back the same day. When i asked them about a replacement they told me "we dont know, only the service can decide that"
I still haven't decided if i should visit the service or give them a really hard time.
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Posted: 2005-07-10 07:31:42
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On 2005-07-10 07:31:42, CpTbi|| wrote:
If they were software based problems i wouldn't mind and i would be waiting for a software update.
But i am talking about SERIOUS hardware problems.
Anyway..they(SE) called me on Friday to tell me that i should visit again the freaking service and i should have the phone back the same day. When i asked them about a replacement they told me "we dont know, only the service can decide that"
I still haven't decided if i should visit the service or give them a really hard time.
I gave you the info that you need to contact them.
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Posted: 2005-07-10 13:23:46
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This is really scary when you buy a new phone (or something else) and live this nightmare. CpTbi||, unless you didn't buy your phone from some kind of "black market" thing, you don't have to survive all this trouble.
Don't you have local authorities that take care of this kind of stuff? We have a customer rights code here, that says, in a periode of 30 days after the purchase, if the product fails or seems uncapable to do promised features (like bluetooth misfunction in this case), the seller company must obey one of the three choices you have: renew the product, refund or repair it. You choose one of them. After that 30 days, if the product has the same failure twice or 4 independent failures, again you have those three choices.
This law is enforced by the local attorney of district here and you should check it where you live. You are living in a EU country, I'm pretty sure you have similar laws and codes like we do here. You probably have all legal advantages that protect you in your situation.
Under this circumstances, I assume you already would have right to have a replacement or refund, just because of the bluetooth issue. And I will be surprised if they don't provide you this right in your country.
good luck anyway
[ This Message was edited by: sunfury on 2005-07-10 21:35 ]
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Posted: 2005-07-10 22:28:29
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