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> s700i still rebooting
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Well, the truth is. When I am working on my computer, I either have it connected to the phone via BluePhoneElite and use the handsfree, thus laying the phone next to or on my computer. This should not be something out of the ordinary. If I decide to call, the phone and computer are in proximity. There is no warning about using the phone like this and SE could not hold me responsible because their phone acts this way.
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Posted: 2005-04-17 22:08:24
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Hey guys, it is official. I just got off the phone with SE. They know that there is a problem with the rebooting caused by interference from metallic surfaces, possible electronic, the moon and stars, solar flares, earth quakes, natural and man made disasters.
Bottom line is, we now have a leg to stand on when it comes to getting a new phone or something. At the very end, SE has to give our money back. It was also mentioned that SE is looking at a way to maybe try and resolve the problem via a software upgrade.
So, everyone call SE and make it known that the word is out and they need to do something about it.
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Posted: 2005-04-18 14:36:59
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Fascinating!
Away from electrical equipment: works fine. Using an MP3 as ringtone (on 128Mb Sony card). Also works fine on large earthed metal objects.
Near computer equipment: reboots.
Near Hifi equipment and laptop: Doesn't reboot, but rings with the standard ringtone (ie not the MP3 on the card)....
So, I removed the card and tried it on the computer again. Works fine!
Put the card back in - reboots half the time, and the other times it's OK but doesn't play the MP3.
This really seems to be a problem with EMI afftecting the card reader. Sometimes the phone copes with the card reading error, other times it just crashes.
BTW my phone is a generic model with R3K. I took it to a service centre for the latest firmware, but the firmware upgrade killed the phone. When a new one came the service centre did a QA check on the replacement phone and found it to be "faulty, just like your last one". Then this one arrived and they declared it "OK". Still reboots, but at least now we know the cause.
EDIT: I wrote this post before I saw the one above...
[ This Message was edited by: apotts on 2005-04-18 13:45 ]
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Posted: 2005-04-18 14:44:52
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I got my S700i O2 branded with R3L on saturday. I have just tried to get it to reboot but it wont. I have tried calling from it and calling the phone with it on £25 worth of coins, on my hifi and even in (yes in) my PC. It wont reboot in any of those situations. I have tried some of the above with the memory stick in and with it out with the same results. It will not reboot.
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Posted: 2005-04-18 19:09:37
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Consider yourself lucky. SE acknowledges that there is a problem with the phone.
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Posted: 2005-04-18 20:54:23
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At last. So have
said what we must do to sort our phones out ?
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Posted: 2005-04-19 02:13:45
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Got my email back today I explained everything to them but not admiting anything to me
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, this is not a general or inherent fault with
S700i, therefore, if you wish to have the problem fixed under the warranty you
must take it or send it to a Sony Ericsson approved service centre.
Should you require any further assistance, please do not hesitate to contact us
again for further help and support.
For more information on our products and services, please feel free to visit our
website at
www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Alan Shepherd
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
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Posted: 2005-04-19 02:48:54
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Hey Chris,
I have the contact details here in Finland that you can throw in their face if you want them. Let's see what they say now.
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Posted: 2005-04-19 11:08:58
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@ sapporobaby
That would be great, if you you send me that email from se I could include that im my next email see what they say to that
Had another reply today from se :
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, your email has been passed onto the escelations
department.
Should you require any further assistance, please do not hesitate to contact us
again for further help and support.
For more information on our products and services, please feel free to visit our
website at
www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Wil Elliott
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
was doing some tiling today, put my phone out the way on a chest freezer, didnt think, guess what i missed a call due to the reboot
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Posted: 2005-04-19 19:15:25
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Hey Chris,
The SE service guys in Finland contact details are:
Marko Bergrstrum +35892992000
Maria (last name unknown) Maifon +358953030800
Both can attest to the reboots and Marko stated that this is a problem known by SE Finland and that the service techs have been replicating the rebooting problem in the lab. He also said that SE Sweden is aware of the problem and is trying to see if there is a software patch to fix it.
Let me know if you need additional info. If you want, I can also write to SE where you wrote as well.
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Posted: 2005-04-19 23:24:23
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