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No news yet. They may be pissed off or have a case of the "oh sh..ts" because they were shown to be not telling the truth about the problems of the s700i.
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Posted: 2005-04-25 11:00:51
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was hoping that was a reply fron se you posted
ill be taking my phone in soon, ill let you know the outcome
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Posted: 2005-04-25 11:19:18
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I will write them again and give them my case number to see what they say. I will also call SE Finland in a few mins to see if there is an outcome on this.
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Posted: 2005-04-25 11:43:29
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Here it is live boys and girls. The reply from SE:
Thank you for contacting the Sony Ericsson Call Centre.
With regards to your enquiry, we have not received information from Sony Ericsson management to say they is a fault with the handset. If you have a problem with your phone we would suggest that you contact one of our service centres to arrange to get the phone checked over for any possible faults that may be present on your handset. They is a 12 month warranty on all Sony Ericsson products.
A Sony Ericsson approved service point is:
ACR Logistics
Unit 2a
Appletree Road
Chipping Warden
OX17 1LL
Tel: 01295662101
They provide a postal service. The handset should be adequately packaged and sent special delivery. Please remove SIM card. The following documentation should be sent with the handset: your name and contact details, contact number and e-mail address if available. Please take note of the handset model and the IMEI number prior to sending the unit to ACR. Please send a copy of proof of purchase. The turnaround time is 10 working days from receipt of the handset at ACR.
Should you require any further assistance, please do not hesitate to contact us again for further help and support.
For more information on our products and services, please feel free to visit our website at
www.sonyericsson.com
www.sonyericsson.com/fun
Register now for great content and fantastic Web and WAP Services.
Kind Regards,
Michael Simcox
Sony Ericsson Call Centre
mailto:questions.gb@support.sonyericsson.com
http://www.sonyericsson.com
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Posted: 2005-04-25 13:08:44
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End result. We got fobbed off again.
Translation of
reply - Go Fcuk yourselves cos we can't be arsed.
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Posted: 2005-04-25 13:25:10
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I guess we will have to try and go as public as possible. If we can make a loud enough noise, I am sure this will impact their new phone models.
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Posted: 2005-04-25 14:04:37
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My reply to their answer:
Thank you for your answer. I am completely astonished by your answer, or lack there of. I supplied you with information for two contacts and a website that has detailed documentation that there is a problem with the phone and the best that you can offer is to go have my 5 times repaired and twice replaced phone, repaired again. This is the best that SE can do? Well, those of us have decided to take this public. We will be contacting WatchDog, The Stiftungsware Testing in Germany, Consumer Reports in the US, and The Consumer News in Finland and give them demonstrations so that they can determine if there is a problem or not considering that SE fails to acknowledge a problem. I "was" an SE customer, but no more. Once this issue is settled, I will go back to Nokia. At least they will make an effort to resolve customer issues and not provide a typical marketing response.
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Posted: 2005-04-25 14:10:49
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Oooooooooo
Excellent reply there matey
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Posted: 2005-04-25 14:48:37
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yeah fobbed off again there deffently good at that
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Posted: 2005-04-25 14:51:41
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@Rook
thanks dude. You guys know how to contact someone there? I will work on Finland and Germany
@Chris
Did you get a chance to go down there with your phone?
Cheers mates
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Posted: 2005-04-25 14:54:20
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