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pag kausap mo pa ang SUN CSR... para kang may kausap na elementary student.... yun bang parang di nya alam ang mga pinagsasabi nya....
kaya ang linya
"sir, i will just ask my supervisor regarding your querry." or
"sir, double check ko lang sa supervisor ko"
naranasan nyo na bang tumawag sa sun na pag kausap nyo na ang CSR eh masasagot agad ang tanong mo na hindi ka na pag iintayin para lang itanong sa supervisor?
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Posted: 2006-01-31 13:57:57
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same here.. sa wakas natapos na rin ang 2 years kong pag pipinitensya. ang hirap talaga, kasi sa bahay namin walang signal. kelangan ko pang lumabas o umakyat sa mataas na lugar para lang makapag text at makatawag. sabi nila bibigyan daw nila ako ng libreng phone ulit kung tutuloy ako sa subcription ko. pero di bale na lang, sa kanila na lang ang unit nila, kaysa matali na naman ako ng two years sa kanila. Ngaun, balik ako sa smart, naka kahit nasa cr ako pwede ako mag text! har har har! at mas makakatipid pa kasi 300 lang pwede mo iconsume for 2 months. kaya for those who are thinking of subscribing to sun, mag isip isip na muna kayo. kung nasa Manila kayo palagay ko wala kayong magiging problem, pero for those na kagaya ko na nasa province- better check first kung ayaw nyo manakit ang ulo nya sa inis. Hindi pwede ang sun pag emergency ka na.. mauutas ka sa kakahanap ng signal!!!
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Posted: 2006-02-22 03:25:04
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@anilem-welcome to esato
lipat ka na lang kaya sa Calamba
malakas signal dito ng sun ha ha ha
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Posted: 2006-02-22 03:48:17
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oo nga, pag napunta ako sa Calamba may signal ako. Actually, dito sa crossing Los banos may signal din. Kaso pag dating ko sa bahay wala na talaga.... eh mas mahirap naman na lumipat ng bahay... kaysa lumipat ng ibang network! hahahaha! mas mura ang Sim card, kaysa sa bahay!
cheers!
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Posted: 2006-02-22 04:15:43
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balita ko kaya ganun ang mga CSR ng Sun kasi hindi extensive ang training nila. isang araw lang daw sila nagte-training, tapos sabak na agad sa trabaho...
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Posted: 2006-02-22 04:36:38
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kawawa pala naman sila
at kawawa din ang mga sun subscriber dahil sila ang kausap
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Posted: 2006-02-22 04:45:31
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I really think they do it on purpose as they really cannot solve their problems since they are usually network based... doing so would admit their liability.
One solution is just to ask a lot of questions to the complainant and answer with prepared statements which are very general in nature. If one is insistent then they will let you wait as they would ask their supervisor who incidentally would answer you with the same prepared statements their CSRs told you.
By the time you think the supervisor got your question right, the line would be cut and they would not bother to call you. Line gets cut automatically in 15 mins.
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Posted: 2006-02-24 11:47:41
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pero paminsan minsan umaabot ako ng 20plus minutes bago ma cut a hehe paminsan minsan lang naman yun
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Posted: 2006-02-28 00:01:22
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i'm on my 3rd month using my postpaid sa sun na.. naka prepaid ako since 2003 pero just december lang talaga ako nag decide to use sun frequently na.. okay naman so far! no problems with the call quality.. enjoy nga ako kasi nakaka conference call ako.. sabay sabay kami nang mga friends ko nag uusap.. like 5 ata kami noon eh.. the signal is okay, better than it was before..
sabi nang friend ko who works for globe, di raw masyado nakaka penetrate ang signal nang sun sa mga bahay (unlike globe and smart) kasi yung frequency na ginagamit nila is 1800Mhz, which she said has a short scope lang.. parang Cingular na 1900Mhz.. voice quality is really good nga kasi mataas ang frequency kaso lang mahina ang signal, hindi sya nakaka penetrate sa mga walls.. that's why nag try ako kagabi na mag suggest via email sa sun kung pwede nila dagdagan yung frequency nila nang 900Mhz..
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Posted: 2006-03-05 06:22:50
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Even if they wanted to, Sun cannot just add 900Mhz as that spectrum has been fully subscribed a long time ago already.
The only choice they have is to buy Extelcom which has a license to operate within that spectrum and remains the only selling point of that company.
Other Philippine telcos operating on 900mhz are Piltel, Globe, Smart (which bought PILTEL) and Islacom (which was bought by Globe).
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Posted: 2006-03-05 10:51:22
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