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cheers
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Posted: 2003-12-15 11:47:50
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i called them last night after having a p900 for a week and tried to downgrade and before id even started on my pre planned speach the woman said "You have to be connected for 3 months before you can downgrade" even when i tried blackmail by saying politely that i would cancel the contract if they did not, no joy. I then tried the "where does it say it in the contract method" and the operator said she could not find it but that it was a "procedure" and the system would not allow her to change it, by this point i could tell by the tone in her voice she was getting annoyed so i decided not to push it as im going to try again soon.
Im not too bothered really as i think ive got the phone cheap anyway but the money is better off in my pocket
Isnt it hard work trying to get through compared to orange, ive phoned them twice and both times it took 20 mins each compared to about 2-5 on orange.... not good
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Posted: 2003-12-18 10:06:52
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Try again, it depends if you get an experienced or unexperienced person (there systems do not impose controls as I managed on my second attempt). The O2 monthly call allowance includes 0870 type numbers so calling twice shouldn't be too costly.
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Posted: 2003-12-18 10:37:07
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@ jah
will do, i have just registered @
www.accountmanegement.o2.co.uk and im going to try that method
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Posted: 2003-12-18 10:44:26
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@Jah - o2 customer care is indeed a 0870 number how it is not included in the inclusive minutes. It is charged at 50p per minute. But this 50s per minute only begins to be charged once you get connected to the operator, not for the time you are waiting listening to that 'great' music
This message was posted from a T610
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Posted: 2003-12-18 11:03:32
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50p a minute once your connected, thats a bloody cheek isnt it, i was talking to the operator for about 10 mins last night, what a ripp off.
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Posted: 2003-12-18 11:16:20
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am i right in thinking that if i subscribe to
www.accountmanAgement.o2.co.uk that i will no longer recieve bills through the post? is that what it means by no "paper" invoice of charge?
i think i'd rather have the paper bills.
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Posted: 2003-12-18 13:33:27
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No. If you register with accountmanagement you will still get your bill thru the door. The account management website is just an added boots to be able to check up on your bundles and call charges to date. Its good, i think.
This message was posted from a T610
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Posted: 2003-12-18 14:20:15
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Are you absolutely certain? The accountmanagement web site says, quite explicitly: Following activation of your registration for Account Management you will not receive any "paper" invoice from us for the charges you incur. You will be able to access details of your account, including up to 3 months invoice summary together with details of certain unbilled to date calls atwww.accountmanagement.o2.co.uk.
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Posted: 2003-12-18 15:37:26
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Well since august 2002 i have been a member of account management and have always recieved a bill stating the total. I have never signed for an itemised bill so thats what maybe they are on about. Personally i feel that if you have access to a computer why on earth would you want to pay 2'50 each month for paper list when its available online for free.
This message was posted from a T610
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Posted: 2003-12-21 03:51:02
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