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As I say, I've heard mixed reports about Account Management. I think it might actually depend what billing system you're connected to, although seems it would be good manners to at least let people know they can't use it.
Apart from that, calling CS is the only way to find out how many minutes you've used/got left.
O2 allows tariff changes up to once per month as well, though usually imposes a 3-month no-change-down policy, to allow for bigger handset discounts on higher tariffs.
Cheers!
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Posted: 2003-12-22 23:27:31
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i'm shcoked even orange and T mobile allow automated account information from a touch of a few buttons which is very quick this is so crap! its a huge flaw in O2!
i managed to regiseter on Online Tmobile account management in 2 days.
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Posted: 2003-12-22 23:33:47
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i registered with o2 account management 6 days ago and i havent heard a thing yet
This message was posted from a P900
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Posted: 2003-12-22 23:48:19
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not surprised mate
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Posted: 2003-12-23 00:01:06
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back to plan a i think, ill give customer services another ring (when ive got a spare 30 mins) and see if its second time lucky. And now for something completley different, how do you add smileys to posts on a p900 when using the virtual keyboard? i cant seem to do it
This message was posted from a P900
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Posted: 2003-12-23 00:10:43
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ha ha ha cant you use hand wrigting recognition so much faster / easier!
any way cancel the key board look at the bottom of the text canvas you can see a smiley tap it and select the many many slimeys..
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Posted: 2003-12-23 00:21:00
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i havent mastered it yet, still awork in progress. when i cancel the keyboard, all i can see is username,password etc. no smily symbol
This message was posted from a P900
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Posted: 2003-12-23 00:30:43
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silly me thought you meant whilst texting or emailing using the p900 UI
any way you need to learn the codes for the smileys use the FAQ ESATO guide when your on your PC to mull over the Icon codes
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Posted: 2003-12-23 00:34:14
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Thats a shame, i could do it on my t610 without having to type a code in,nevermind. Back on topic how many times did you have to call o2before they lowered your tarrif?
This message was posted from a P900
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Posted: 2003-12-23 00:45:56
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There does not appear to be anything written in the O2 contract that mentions any need to wait 3 months before downgrading. If you look on the O2 website, it even mentions that if you downgrade in the first 3 months, then you will lose the free 400 texts offer.
This implies that downgrades are possible.
If you get no joy from the CS operator, nor from a supervisor, then you should inform them that you request a downgrade [from today], and you will pursue any overcharge as a result of them not downgrading you to your selected tarriff via trading standards or civil court. Send a email and recorded delivery letter.
Further, if they do not downgrade, and charge you for a higher tarriff, then you could consider the contract null and void, as they have made a material breach.
I notice that the cheapest tarriff is a buisness one for (I think) £11.49 p/m
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Posted: 2003-12-23 01:11:20
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