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rang up today to finally get my upgrade, laughed in their faces down the phone when they said it was going to cost £50 to upgrade. they said would i like to speak to someone who might be able to get it for me for free to which i said 'Yes' 30seconds later i have a free phone winging its way to me
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Posted: 2006-07-13 16:00:23
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Hummm ... i think Orange customers service/calling centres may be based in India alright.
I'm on contact and i phoned customer service to check if my my phone is set up for international roaming which it was not. I was on hold for 25 mins before they answered :-| The first customer service operator had a English accent and he set up the roaming service, included a "Try before you by" £5 worth of free calls and texts abroad from the UK and added my request for the Travel bundles - 75 texts for £15 on my account. He informed me that i should recieve a sim update(s) to confirm that it has been set up and do is read the message, delete it then switch the phone off then on to complete the update.
5 hours later i still did not recieved any :-@ So i phoned customer service again to find out what's going on which took around 15 mins before they answered. I had a woman with an Indian accent answer my call. I explained the suitation and she said she needs to check if my phone is compatable to work outside the UK. I have a W800i and i already knew it would work in Denmark (i already checked the Orange website and it being a tri-band) before she told me >-| Anyway, she told me to switch off my phone, leave the battery out few seconds then put the battery back and i should get the update. Emmm, no sim update(s) recieved! :-@
I heard another in the background another customer service operator answer also with a Indian accent.
Gonna leave my phone on to see if i receive any sim updates overnight, if not then back on the phone to customer service again :-|
So it seems they may be still based here in the UK as well as India. But could it be maybe after a certain time or on high call volume do customers get converted to India's call centers?
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[ This Message was edited by: Frubin on 2006-07-13 23:13 ]
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Posted: 2006-07-14 00:01:22
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Or they could be Indian but living and working in the uk.
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Posted: 2006-07-14 00:16:22
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On 2006-07-07 21:20:34, The Lostprophet wrote:
... they didint give a crap that i was leaving....i spend almost 200quid a month on my contract...nice to know that my money wasnt wanted.
[ This Message was edited by: The Lostprophet on 2006-07-07 20:20 ]
Sound like my experience, although I didn't spend anywhere near that amount.
Last year I called to say I was thinking of upgrading but that O2 had offered me a better deal. Instead of the expected, "let's see what we can do," the reply was "certainly Mr H, your account will be cancelled on the 15th of this month. Anything else I can help you with?!"
O2 were more than happy to have my money
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Posted: 2006-07-14 01:22:53
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I've been offered a free upgrade to the K800I next month when my contract ends, I was told today. Hopefully these new Orange tariffs will be out by then as I'll change my contract as well.
I have to say though that I have never had a problem with the Orange CS. They are usually helpful and I can understand what they are saying. Perhaps I'm just lucky?
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Posted: 2006-07-14 01:26:25
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On 2006-07-14 00:16:22, SCORPIONKING1982 wrote:
Or they could be Indian but living and working in the uk.
defo not the case...
2 call centres in India and however many there were still in the UK...
its the dealers that usually get the Indians....
fatreg
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Posted: 2006-07-14 02:25:35
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@ SCORPIONKING1982: Hummm ... but isn't stange to hear another person with an indian accent in the background with that operator?
@ fatreg: Ok, so the Orange call centre is mainly in the UK but there is a couple in India? But why convert us to there rather then use the UK beased ones
By the way, i did finally recieve the Sim update in the night!
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[ This Message was edited by: Frubin on 2006-07-15 07:02 ]
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Posted: 2006-07-14 12:49:36
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Ive had a mix of call centres i think. One of my calls was an inian chap, thats was quite possibly the most stupid person ive ever spoken to. Orange cocked up and added a load of bundles (which totalled about £50) so i phoned them up and said that i was going to pay, he offered me £5 of international calls FFS. What am i going to do with that!!!!! Idiot. He wouldnt do anything about my over charging. Eventually i waited till i spoke to someone that was English and they sorted it out no problems. These Indian call cerners f**k me right off, they are useless. Rant over
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Posted: 2006-07-14 13:33:40
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@apolloa
What are these new Orange tariffs?
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Posted: 2006-07-14 14:36:58
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im still waiting for my K800i to work. i rang them at 9o clock this morning to register my new 3G sim and i was told it would get done between 12 and 2 this afternoon. its not 6.30 and my phone is still not being used! my original sim card is still working with my W800i and i cant use my K800i.
on a plus note they are sending me an M2 card as their manual says that they were meant to supply it with the phone
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Posted: 2006-07-14 19:31:57
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