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> ntl - problems yet again (
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told ya matey...... not trying to sound like a gimp here but they really are terrible.....i say we get together and sort it out... power in numbers and all that! im just waiting for my internet to be blocked again............waste of time buggers!
ive waiting mr NTL to email me back now
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Posted: 2006-12-08 11:13:26
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its now been 11 days since i sent that email to Mr NTL....
@fatreg, do have to wait 14 (working days) or 14 days in total?
basically NTL have cut my phone line and internet now grrrrrr!!!!!
wanna phone them and get it sorted now as i cant cope without interent especially over xmas... gonna sign up to sky me thinks
anyone got any advise? i just wanna cancel with NTL... im happy to pay the £30 for each month but no more.... as i aintr used anything else
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Posted: 2006-12-18 10:33:54
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14 working days.....
call em and say OI what you doing.
explain that you ahve taken up a complaint and until that is resolved no more action should be taken on your account.
well once the bar has been lifted that is.
fatreg
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Posted: 2006-12-18 11:01:20
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blinking heck... another NTL phone call to occupy my day.... ffs! oh well i guess it has to be done... wil phgone them in a bit
i will threaten them that if they dont reactivate my phone and internet that they are in turn stopping me form sorting this out and infact are taking up time of my employers! (due to me having to phone when im in work etc....)
I hate NTL and have to erge anyone whos thinking about signing up to them to think twice..... i have neve rin my life had such poor customer service and i even had a 12 month stint with 3 when they first came out who were bad enough lol.... but NTL - the worlds worse compay i think!
cheers for the advsie fatreg
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Posted: 2006-12-18 11:05:32
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np leeboy...
5 years of complaints sorts you out!!
fatreg
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Posted: 2006-12-18 11:07:17
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Lee - did you try that email address i gave you?
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Posted: 2006-12-18 12:08:30
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yes mate... i didnt get a reply tho
not long left for MY NTL tho
i dont suppose you have a direct line for that guy mate? because i have to phone again today
cheers buddy
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Posted: 2006-12-18 12:09:22
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are you paying by Direct Debit?
if they are still messing you about phone your bank and cancel the DD,
if they say you owe them after everythings terminated take legal advice.
Telewest were buggers when we joined,
they promised us a TV Box set but we didn't get it, turns out they were charging us £25 for the phone and £25 for the Broadband, We didn't mind that in the end cos the phoneline does give us some good benefits, however this morning just to save that £7 per month ive had my Broadband downgraded to the £17.99 that was done straight away.. "Every little helps" as they say"....
it's a reall pain tho when your given something then they increase it,
bit like Banks they change your accounts giving you benefits that you don't need, how the hell ... Banks charge us to use them next bloody stupid !
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Posted: 2006-12-18 13:28:52
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omg i dont know whether to laugh or cry.....
right after about 10phone calls between october and now they still havent changed my account to 3 for £30....... instead they ahve seperatly charged me for each sevice coming to £38... and added things like family pack and free calls to my account (costing me extra)...... wtf!??!?1
now i was again hung up on (when i was told i was being put on hold)... i have been told that if i dont pay i will be in serious trouble... lol... whatever...
what teh ehll do i do now? the out standing balence is about £120 now and it suld be about half of that....... theyve told me theres nothing i can do except pay.... a said why should i have to pay for things i havent used etc.....
someone please help my head hurts
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Posted: 2006-12-18 14:03:18
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seriously can anyone atall help this is really doing my head in and i seriously cant take anymore time outta my working day to wait for at least 30mins to just maybe get through........
im at a lose here with no home broadband which i cannot have as my girlfriend is in her final year of uni.....
please please someone help
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Posted: 2006-12-18 14:58:52
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