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> Indian Call Centres - Good or Bad?
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On 2007-01-11 18:03:19, asfaq wrote:
intersting read this.. i work in an indian call centre and i can definately tell u (from personal experience) that when u call in askin for help, its best to have a positive and receptive attitude.. it sucks to be on the other end of the line when all you get to listen to is rants and pissed off morons who cant plug 2 wires in properly. all said and done.. i've helped quite a few ppl who have asked for help politely and patiently and to the others who 'thought' they were right all the time.. i couldnt care less..
Dont get people wrong here.
Were not saying that the call centres are a bad thing at all. It just proves a challenge from time to time with language barrier's.
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Posted: 2007-01-11 18:07:11
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The only problem is the accent... nothing else..apart from say badly trained staff maybe..
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Posted: 2007-01-11 18:22:33
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On 2007-01-11 18:07:11, JaayDon wrote:
Dont get people wrong here.
Were not saying that the call centres are a bad thing at all. It just proves a challenge from time to time with language barrier's.
Nah.. dont worry mate, sorry if my last post sounded all dissed but yeah some call centers dont invest appropriately in training which results in badly trained ppl.
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Posted: 2007-01-11 18:31:43
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well does anyone here know there are actually call centers in the philippines? sprint/verizon/cingular/AT&T outsources to PH
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Posted: 2007-01-11 18:33:54
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Residentevil Posts: > 500
Well Dell computers had to pull the plug on a call center in India, because consumers were complaining too much about peeps who did not really speak english very well.
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Posted: 2007-01-12 05:34:22
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So if you in England, your calls get routed to India?
Doubt we can do that, we have 11 official languages
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Posted: 2007-01-12 07:48:07
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Well I find that they give very little relevant help compared to the ones in the country and the accent is annoying. But it's even more annoying when they attempt to replicate the Aussie accent. I blame the company more than the actual telemarketers.
"Hey mate! It's Bruce talking. How's the sheilas?"
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Posted: 2007-01-12 08:22:49
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